What Application Development & Maintenance contributes to Cardinal Health
Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value.
Application Development & Maintenance performs configuration or coding to develop, enhance and sustain the organization's software systems in a cross-functional team environment through adherence to established design control processes and good engineering practices. This job family programs and configures end user applications, systems, databases and websites to achieve the organization's internal needs and externally-facing business needs. Application Development & Maintenance partners with business leaders, investigates user needs and conducts regular assessments, maintenance and enhancements of existing applications.
Job Summary
The Senior IT Business Analyst partners with business leaders, product owners, and IT teams to identify business needs and deliver enterprise application solutions across ERP (such as SAP), CRM (such as Salesforce), and integration platforms. This role focuses on both project delivery (Build) and ongoing operational improvement (Run), translating business processes into clear requirements and functional specifications. The ideal candidate brings solid business analysis fundamentals, practical familiarity with enterprise ERP and CRM systems without requiring deep single-platform specialization, and a strong curiosity to learn and expand their technical skills across modern applications and emerging AI tools.
Responsibilities
- Participates in conversations with business partners to understand requirements, investigate operations, and work with IT leads to identify viable solution options
- Develops business process knowledge and creates process flow diagrams, functional requirements, and related documentation
- Translates business needs into clear user stories, acceptance criteria, and system documentation using tools such as Jira or Azure DevOps
- Partners with ERP (e.g., SAP) and CRM (e.g., Salesforce) technical teams to support process enhancements and cross-system data flows
- Supports data mapping, interface concepts, and reporting requirements between enterprise systems
- Collaborates with business users and technical teams to coordinate and execute User Acceptance Testing (UAT) and defect management
- Communicates technical concepts and project progress simply and concisely to business partners and IT support teams
- Actively learns new enterprise applications, IT tools, and technologies to expand functional and technical contributions across the IT organization
- Explores and applies AI-assisted productivity tools to streamline requirements analysis, documentation, and testing workflows
Qualifications
- Bachelor's degree in a related field preferred, or equivalent work experience preferred
- 4–8 years of Business Analysis or related experience supporting enterprise applications, preferred
- Functional knowledge of enterprise ERP systems (e.g., SAP) and processes, preferred
- Familiarity with enterprise CRM platforms (e.g., Salesforce) and integrations, preferred
- Experience documenting user stories and managing backlogs (Jira, Azure DevOps), preferred
- Experience with process mapping and flow diagramming (Visio, Lucidchart), preferred
- Experience with test execution, defect triage, and UAT coordination, preferred
- Strong verbal and written communication skills with the ability to bridge business and technical teams, required
- Willingness and enthusiasm to learn new IT applications, system configurations, and modern technologies, required
- Familiarity with AI tools (e.g., Microsoft Copilot, generative AI for documentation, or platform AI capabilities), preferred
What is expected of you and others at this level
- Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
- May contribute to the development of policies and procedures
- Works on complex projects of large scope
- Develops technical solutions to a wide range of difficult problems
- Solutions are innovative and consistent with organization objectives
- Completes work; independently receives general guidance on new projects
- Work reviewed for purpose of meeting objectives
- May act as a mentor to less experienced colleagues
Anticipated salary range: $96,300 - $137,600
Bonus eligible: No
Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
- Medical, dental and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401k savings plan
- Access to wages before pay day with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs
Application window anticipated to close: 1/05/2027
*if interested in opportunity, please submit application as soon as possible.
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
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Skills Required
- Strong verbal and written communication skills with the ability to bridge business and technical teams
- Willingness and enthusiasm to learn new IT applications, system configurations, and modern technologies
- Bachelor's degree in a related field or equivalent work experience
- 4-8 years of Business Analysis or related experience supporting enterprise applications
- Functional knowledge of enterprise ERP systems, such as SAP, and related processes
- Familiarity with enterprise CRM platforms, such as Salesforce, and integrations
- Experience documenting user stories and managing backlogs using Jira or Azure DevOps
- Experience with process mapping and flow diagramming using Visio or Lucidchart
- Experience with test execution, defect triage, and UAT coordination
- Familiarity with AI tools such as Microsoft Copilot, generative AI for documentation, or platform AI capabilities
Cardinal Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cardinal Health and has not been reviewed or approved by Cardinal Health.
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Leave & Time Off Breadth — Paid time off is frequently described as generous, including examples like multiple weeks of vacation, additional sick days, and in some roles even “unlimited” or untracked time off. Parental leave, paid holidays, and volunteer time further broaden the overall leave offering.
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Healthcare Strength — Medical, dental, and vision coverage is positioned as comprehensive, with added supports such as preventive care, telehealth/clinic access, mental health resources, and EAP counseling. Wellness programs and incentives (e.g., premium discounts tied to checkups or healthy lifestyle actions) add to the perceived breadth of healthcare-related support.
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Retirement Support — A 401(k) with company match, along with programs like stock purchase/equity participation and charitable matching, contribute to a stronger total rewards picture beyond base pay. Additional financial supports such as disability coverage and early wage access also enhance the overall package.
Cardinal Health Insights
What We Do
Cardinal Health is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities. With 50 years in business, operations in more than 35 countries and approximately 44,000 employees globally, Cardinal Health is essential to care. We are navigating the complexities of healthcare and providing scaled solutions to help our customers thrive in a changing world. We strive to be a trusted healthcare partner by driving growth in evolving areas of healthcare, while building upon our distribution, products, and solutions to meet customer needs.
