Location – Krakow
Why is this job for you:
The IT Supply Chain Business Analyst acts as the critical bridge between our supply chain operations teams and the IT function. You will be responsible for analysing, documenting, and improving the systems and processes that support DS Smith Paper supply chain — including paper sourcing, planning, inventory management, logistics, and sustainability. You will drive the delivery of IT-enabled change that delivers measurable operational value.
You will:
Business Analysis & Requirements
Elicit, document, and validate business requirements from supply chain stakeholders across planning, logistics, and operations
Translate business needs into clear functional and non-functional specifications for IT delivery teams.
Conduct as-is process analysis and develop to-be process designs, identifying gaps and opportunities for improvemen
Maintain detailed business requirements documentation, process maps, and data flow diagrams throughout the project lifecycle
Systems & Technology
Support the configuration, testing, and deployment of ERP and supply chain management systems (SAP S/4HANA)
Support the deployment of a new advanced planning system across DS Smith Paper Sourcing
Manage system enhancements and change requests, ensuring solutions are fit for purpose and aligned with DS Smith enterprise architecture
Collaborate with integration teams to ensure seamless data flow between supply chain, manufacturing, and finance systems
Project Delivery
Support and lead workstreams within supply chain IT projects, from initiation through to post-implementation review
Develop and execute test plans, including UAT, and manage defect resolution with both business and technical teams
Produce high-quality project artefacts including business cases, impact assessments, training materials, and cutover plans
Monitor project risks and issues, escalating appropriately and proposing mitigating actions
Stakeholder Engagement
Build strong working relationships with supply chain, operations, finance, and IT teams across the DS Smith Paper business
Facilitate workshops and working groups to drive requirements gathering, solution design, and change adoption
Produce clear, audience-appropriate communications and progress updates for both technical and non-technical stakeholders
Support the business change management activities, including training delivery and hypercare support post-go-live
Continuous Improvement
Proactively identify opportunities to leverage technology to improve supply chain efficiency, visibility, and resilience
Contribute to the development of DS Smiths digital supply chain roadmap, bringing external best practice and innovation
Participate in the IT BA community of practice, sharing knowledge and contributing to methodology improvements
You have:
Proven experience as a Business Analyst in a supply chain or manufacturing IT environment
Strong understanding of supply chain processes — planning, procurement, logistics, inventory, and order management
Excellent requirements gathering and documentation skills, with experience of formal BA methodologies
Demonstrable experience delivering UAT, managing test scripts, and coordinating defect resolution
Strong stakeholder management skills — comfortable working with both operational business users and technical developers
Fluency in English
Hands-on experience with SAP ERP, particularly supply chain-related modules (MM, SD, PP, or WM/EWM) would be advantageous
Proficiency in process mapping tools (e.g. Visio, Signavio, ARIS) and Microsoft Office suite would be advantageous
Experience in a paper, packaging, or broader manufacturing/process industry environment would be advantageous
Familiarity with SAP S/4HANA migration or implementation projects would be advantageous
Exposure to supply chain planning tools such as SAP IBP, OMP, Kinaxis, or Blue Yonder would be advantageous
Knowledge of EDI, B2B integration, or supply chain data standards would be advantageous
Skills Required
- Proven experience as a Business Analyst in a supply chain or manufacturing IT environment
- Strong understanding of supply chain processes including planning, procurement, logistics, inventory, and order management
- Excellent requirements gathering and documentation skills, with experience of formal BA methodologies
- Demonstrable experience delivering UAT, managing test scripts, and coordinating defect resolution
- Strong stakeholder management skills, comfortable working with operational business users and technical developers
- Fluency in English
- Hands-on experience with SAP ERP, particularly supply chain-related modules (MM, SD, PP, WM/EWM)
- Proficiency in process mapping tools (Visio, Signavio, ARIS) and Microsoft Office suite
- Experience in paper, packaging, or broader manufacturing/process industry
- Familiarity with SAP S/4HANA migration or implementation projects
- Exposure to supply chain planning tools such as SAP IBP, OMP, Kinaxis, or Blue Yonder
- Knowledge of EDI, B2B integration, or supply chain data standards
DS Smith Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about DS Smith and has not been reviewed or approved by DS Smith.
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Fair & Transparent Compensation — Pay is considered okay to good across many roles, with some plants indicating competitive or above‑market hourly rates for operators and similar positions. This supports a broadly fair perception of base pay even as experiences vary by site.
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Healthcare Strength — U.S. offerings include day‑one medical/vision and dental, employer HSA contributions, and 100% company‑paid life and short/long‑term disability, alongside an EAP. Some role descriptions also highlight mental‑health and fertility options.
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Retirement Support — Packages commonly reference a 401(k) with company match and, in some locations, pension eligibility or company‑funded retirement contributions. This positions retirement benefits as a meaningful component of total rewards.
DS Smith Insights
What We Do
DS Smith provides innovative packaging solutions, paper products and recycling services with a commitment to sustainability and a circular economy. Our core purpose is to Redefine Packaging for a Changing World, and our expert teams work closely with like-minded partners to incorporate renewable resources for products that minimize our environmental impact, reduce complexity and increase profitability through supply chain optimization
