IT Business Analyst II

It’s about people as much as it is about products.

Do you like solving complex problems? Are you the kind of person that is energized by a challenge? Do you want the autonomy to find solutions and truly build something new? If so, being an IT Business Analyst II at Frost could be the position you’re looking for. 

At Frost, it’s about more than a job. It’s about having a flourishing career where you can thrive, both in and out of work. At Frost, we’re committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you’ll become part of Frost’s over 150-year legacy of providing unparalleled banking services.

Who you are:

As an IT Business Analyst II with Frost, you will apply a high level of technical application support experience to complex technology related activities. These task range in levels of considerable difficulty and importance. You will lend support to bank application users, financial centers, and technical staff, in resolving the more complex system application problems. In addition, you will provide support, guidance, and training to multiple staff members.

What you’ll do: 

• Research and resolve complex processing/production problems of application systems

• Perform role in converting/enhancing processing systems by advising personnel on processing options

• Develops solutions to business problems by analyzing existing systems, procedures and designing technical improvements

• Offer leadership and guidance to business user in defining and documenting system needs or enhancements or functional requirements and corresponding business rules prior to design, development, and deployment

• Advise and train user personnel on system capabilities, as well as procedures, forms completion, balancing and report interpretation

• Assist in writing the more complex test scripts, overseeing the tests, and evaluating the results

• Maintain effective communication between business users and Data Services staff through telephone calls, e-mails, meetings, and written communications

• Answers telephone inquiries for information or problem-solving assistance

• Cross-trains on unassigned application systems with other department staff

• Supports the training of new staff in processes and procedures

• Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes

What you’ll need:

• 2+ years related IT industry experience

• Multi-tasking, self starter

• Excellent written and verbal communication skills

• Analytical and logical reasoning skills

• Ability to work well in a team environment

• Experience with gathering and documenting requirements

• Experience with developing test plans/scripts

Additional Preferred Skills:

• Bachelor's degree

• Technical experience in financial services payments, including domestic and international wire processing and foreign currency transactions

• Experience in use of automated test tools is a plus

Our Benefits:

At Frost, we care about your health, your family, and your future and strive to have our benefits reflect that. This includes:  

• Medical, dental, vision, long-term disability, and life insurance

• 401(k) matching

• Generous holiday and paid time off schedule

• Tuition reimbursement

• Extensive health and wellness programs, including our Employee Assistance Program

• Referral bonus program + more!

Since 1868, Frost has dedicated their expertise to provide exceptional banking, investment, and insurance services to businesses and individuals throughout Texas. Frost is one of the 50 largest U.S. banks by asset size and is a leader in banking customer satisfaction. At Frost, it’s about being part of something bigger. If this sounds like you, we encourage you to apply and see what’s possible at Frost.