IT Business Analyst (B2B Contract)

As an IT Business Analyst in the Digital Marketing / Ecommerce stream, you will support meaningful change by translating business ambitions into clear and effective technological solutions. Your work directly contributes to better digital services, stronger customer experiences, and sustainable growth. By connecting business needs with technology, you help make change work — for our customers, our colleagues, and society

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As an IT Business Analyst, you play a key role in shaping solutions that matter. You actively gather and analyse business requirements, identify underlying needs, and define clear scope and boundary conditions. You translate these insights into structured documentation, diagrams, and concrete development tasks, ensuring alignment with architectural standards.

Working closely with stakeholders and delivery teams, you help turn complex challenges into clear, actionable solutions that support positive change for both customers and the organisation.

• Organise and facilitate requirement workshops with business, operational, and IT teams to gather, clarify, and align needs, constraints, and expectations.

• Build a strong understanding of system complexity, legal and regulatory requirements, and CX/UX best practices, translating them into clear and effective functional requirements.

• Analyse functional requirements end‑to‑end, assessing dependencies, impacts, and feasibility across systems and processes.

• Challenge assumptions and the validity of proposed ideas, suggesting better, simpler, or more sustainable solutions instead of accepting the status quo.

• Create and maintain high‑quality documentation in Confluence, including requirements, diagrams, and decision records; prepare clear meeting summaries and translate outcomes into actionable tasks for development teams.

In this role, you will work closely with business representatives from the individual customer segment, as well as with Marketing and CRM teams. You will collaborate daily with IT teams — including developers, IT architects, and external vendors — to ensure end‑to‑end alignment between business needs and technical solutions.

You will mainly operate within Scrum teams of 5 to 12 people, combining business and technology expertise. Close cooperation with Product Owners and the Chief Product Owner is an important part of the role, particularly when shaping and prioritising requirements. During Big Room Planning sessions, teams align dependencies, initiatives, and shared understanding across projects.

The overall atmosphere is collaborative, transparent, and focused on ownership, initiative, and continuous improvement.

At NN, we are supporters of change and committed to shaping a positive future. We foster a values‑based culture and support your development in an open and inclusive work environment.

What you can expect:

• Flexibility – a hybrid work model (on average 1 day per week in the office, calculated quarterly) and flexible starting hours between 7:00 and 10:00, agreed with your manager.

• Smooth start – a comprehensive onboarding program, a series of trainings, and support from a buddy who will help you understand our ways of working.

• Support from technology experts – close cooperation with experienced engineers and architects who support knowledge sharing and solution design.

• Modern ways of working – Agile and DevOps culture, Open Source technologies, and strong focus on collaboration and learning.

• Referral bonus – recommend new colleagues and receive a bonus through our referral program.

• Attractive discounts – on NN products and Samsung equipment.

• Health care – private medical care with Medicover on favourable terms.

We work in a hybrid model. Together with your team, you decide where and when you work. Your official workplace is Topiel 12 (Warszawa) — close to the metro, with cycling infrastructure, quiet zones, a parent‑and‑child room, and creative collaboration spaces.

We are looking for someone who contributes through action, ownership, and collaboration:

• You have at least 3 years of experience working independently as a Business Analyst or IT Analyst.

• You communicate clearly and effectively and collaborate confidently with diverse stakeholders.

• You have a strong analytical mindset and can draw well‑reasoned conclusions from complex information.

• You work in a structured and diligent way and take responsibility for your decisions and outcomes.

• You take ownership of your commitments and consistently follow through on what you promise — an “I say, I do” mindset.

• You are comfortable challenging assumptions and proposing improvements instead of accepting existing solutions at face value.

Nice to have:

• Experience in insurance or broader financial services.

• Familiarity with Agile / Scrum ways of working.

• Experience with marketing automation and/or CRM systems.

Unsure if you meet 100% of the criteria? We encourage you to apply anyway — we’re interested in your perspective, experience, and motivation.

Are you excited about this role? Do you feel it could be a good match for you and NN? If so, we invite you to apply. We look forward to learning more about who you are, what motivates you, and what you can contribute.