IT Business Analyst (8218)

Are you looking for an opportunity with plenty of growth potential? Do you enjoy working in an exciting, fast-paced, collaborative environment? Are you interested in working with the world’s most innovative companies to create a more connected world? 

Connecting Continents. Impacting Communities. 

The backbone of the Internet is a series of high-tech subsea fiber optic cables deployed throughout the globe - SubCom has deployed over 50% of them. Our employees ensure data communications networks are engineered, manufactured, deployed to the highest standards, enabling faster and more reliable connectivity to communities worldwide. Every member of the SubCom team plays a role in an end-to-end process that is critical to enterprises, governments, big cities, and rural towns. 

We encourage, expect, and value creativity, thoughtful risk taking, openness to change, and diverse perspectives. Whether you’re a seasoned applicant seeking a new and exciting challenge, or you’re new to the workforce and looking for a flexible, rewarding, and fast-paced position with an innovative and stable organization (since 1953), SubCom has opportunities to advance your career. 

Position Overview

The IT Business Analyst is responsible for supporting IT strategies to progress technology solutions supporting SubCom’s business objectives.  They will work with the business to define scope and requirements, research solutions to identify appropriate features and define value propositions.  Business Analysts also work with implementation teams to document and test system solutions they’ve identified to ensure ROI expectations of the solutions are met. The position will report to the Manager of IT Project Management and is located in Newington, NH.

• Analyze and document business processes, including process steps, stakeholders, systems, effort, cycle times, and return on investment (ROI), while identifying opportunities to improve efficiency, quality, and business value.
• Evaluate and recommend technology solutions by assessing business needs, functionality, costs, risks, and expected business benefits.
• Develop business cases, project charters, requirements documentation, process maps, and other project artifacts to support decision-making and project execution.
• Engage with software vendors and service providers, support solution evaluations, participate in contract discussions, and assist with pricing and licensing reviews.
• Lead or support projects and technical workstreams, developing and maintaining project plans, schedules, risks, dependencies, and status reporting.
• Coordinate solution implementation activities with internal teams and third-party partners to ensure successful delivery and adoption.
• Document functional and non-functional solution designs, business workflows, and system configurations.
• Develop, execute, and manage testing strategies, test plans, test scripts, and defect resolution processes to ensure solutions meet documented requirements.
• Troubleshoot solution issues during implementation and stabilization phases, working closely with business users, vendors, and technical teams.
• Support business application upgrades, enhancements, and system lifecycle activities to maintain operational effectiveness.
• Develop and deliver training materials, user guides, and business process documentation to support organizational change and user adoption.
• Leverage Artificial Intelligence (AI) and automation technologies to improve business processes, enhance decision-making, increase productivity, and identify innovative solutions to business challenges.
• Identify and evaluate opportunities to incorporate AI-powered tools, analytics, and Copilot technologies into business processes and workflows.
• Analyze business and operational data to provide insights, measure solution effectiveness, and support continuous improvement initiatives.
• Build strong relationships with business stakeholders, technical teams, vendors, and leadership to ensure successful project outcomes and ongoing support.

Qualifications

• Strong business analysis, process improvement, and requirements gathering skills.
• Excellent analytical, problem-solving, and decision-making abilities.
• Experience evaluating, implementing, and supporting business applications and technology solutions.
• Strong project management, organizational, and multitasking skills, with the ability to manage competing priorities.
• Effective written, verbal, facilitation, and stakeholder communication skills.
• Experience creating process, requirements, testing, training, and system documentation.
• Knowledge of software development, implementation, testing, and system upgrade methodologies.
• Ability to analyze data and leverage AI, automation, and business intelligence tools to drive operational improvements.
• Proficiency with Microsoft 365, CoPilot and other business productivity applications.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. 

Candidates for positions with SubCom must be legally authorized to work in the United States. Employment eligibility verification will be required at the time of hire. Visa sponsorship is not available for this position. 

Our selection procedure is based on local, state and federal law.

Please be sure to attach a resume to your application. We are not able to consider applications without a resume. 

BENEFITS 

SubCom offers a comprehensive benefits package, including but not limited to: competitive salaries, medical, dental, vision, life and disability insurance coverages, FSA, HSA, generous vacation, paid sick leave, paid parental leave, paid holidays, tuition reimbursement, adoption assistance, and a 401(k) plan with generous company match. Additionally, some positions may be eligible for shift differential. 

AFFIRMATIVE ACTION/EQUAL EMPLOYER OPPORTUNITY 

SubCom is committed to providing a work environment that prohibits discrimination based on age, color, disability, ethnicity, marital status, national origin, race, religion, gender, gender identity, sexual orientation, protected veteran status, disability or any other characteristics protected by applicable law or regulation. 

SubCom engineers, manufactures, and installs subsea fiber optic data cables - the unsung heroes of global communication. With an unrelenting focus on quality, reliability, and value, SubCom offers flexible end-to-end building blocks for the high-tech networks that are the backbone of the world's digital infrastructure. While the company's origins date back to the mid-19th century, SubCom has deployed enough cable to circle the equator more than 25 times since its entry into the communications industry in 1955.

SUBCOM’S CORE VALUES 

Quality   -   Accountability   -   Teamwork   -   Innovation