Position Summary:
The IT Associate will be responsible for ensuring the seamless deployment, configuration, and maintenance of work-from-home (WFH) PCs for employees. This role involves pre-deployment testing, troubleshooting, and managing faulty equipment to support the organization's IT infrastructure. The ideal candidate will have a strong foundation in computer hardware and software, with a focus on delivering efficient technical support.
Job Details:
- Onsite: Global One, Eastwood QC
- Shifting Schedule – Possible schedules are as follows:
- Morning shift: 7am-4pm
- Mid Shift: 11am-8pm
- GY Shift: 6pm-3am | 8pm-5am | 9pm-6am
- Following PH Holidays
Responsibilities:
- Plan and execute the deployment of WFH PCs, ensuring all devices are configured with the necessary software, security, and access protocols.
- Conduct pre-deployment testing to verify that devices meet organizational standards and are fully functional.
- Assist employees with initial setup and configuration, addressing issues such as connectivity, software conflicts, and system errors.
- Troubleshoot and resolve hardware and software issues to minimize downtime.\
- Manage faulty equipment by coordinating repairs or replacements through vendors or internal repair teams.
Qualifications:
- Knowledge of computer hardware components and the ability to assemble and troubleshoot computer or laptop issues.
- Proficiency in diagnosing and resolving hardware and software problems.
- Strong problem-solving skills and the ability to work independently or as part of a team.
- Excellent communication skills to provide effective technical support to employees.
Skills Required
- Knowledge of computer hardware components and ability to assemble and troubleshoot computers or laptops
- Proficiency in diagnosing and resolving hardware and software problems
- Strong problem-solving skills
- Ability to work independently or as part of a team
- Excellent communication skills for providing technical support to employees
Sourcefit Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sourcefit and has not been reviewed or approved by Sourcefit.
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Healthcare Strength — Health and dental insurance are described as strong, with coverage extending to dependents in many cases. Feedback suggests this medical coverage is a standout element that elevates total compensation.
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Wellbeing & Lifestyle Benefits — Flexible hours, hybrid or fully remote options, and emphasis on work-life balance are highlighted as core strengths. Feedback suggests these arrangements support mental-health awareness and overall satisfaction.
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Fair & Transparent Compensation — Pay is considered competitive or good by many when incentives, allowances, and comprehensive benefits are factored in. Feedback suggests overall compensation can feel solid relative to alternatives, though experiences vary by role and location.
Sourcefit Insights
What We Do
Sourcefit is a business process outsourcing (BPO) company that provides custom offshore staffing solutions and managed services to help clients build lasting value in their outsourced teams.
