IT Associate I

Job Title: IT Associate I – End User Computing
Location: On-site – Monterrey, Nuevo Leon
Reports to: IT Manager
Level: Entry Level

Req ID: 2149

About the role

We are looking for an enthusiastic and service-oriented IT Associate I to join our End User Computing team. This is an entry-level, on-site role focused on providing hands-on technical support, device provisioning, and day-to-day IT operations for internal users. The ideal candidate is proactive, analytical, and comfortable troubleshooting a wide range of technical issues while delivering excellent customer service.
Key Responsibilities

• Provide Tier 1 technical support for hardware, software, and connectivity issues
• Prepare, configure, and deploy laptops, peripherals, and accounts for new hires
• Support onboarding and offboarding processes
• Manage and resolve tickets within defined SLAs using the ITSM system
• Troubleshoot Google Workspace tools and collaborate on the migration from Microsoft environments
• Maintain asset inventory and equipment tracking
• Escalate complex issues when needed and document solutions
• Support onsite users and coordinate with remote sites when required

Required Qualifications

• Bachelor’s degree in Systems Engineering, IT, Computer Science, or related field (or equivalent experience)
• Basic to intermediate English proficiency
• Knowledge of Google Workspace (Gmail, Drive, Docs, Admin basics)
• Familiarity with Microsoft environments (Windows, O365)
• Strong analytical and problem-solving skills
• Customer-service mindset and clear communication
• Ability to work on-site full-time

Nice to Have

• Experience with Jira / Jira Service Management (JSM)
• Familiarity with JumpCloud
• Experience with Microsoft Intune or other device management tools
• Previous internship or help desk experience (1 year experience)

What We Offer

• Hands-on experience across multiple IT areas
• Exposure to modern workplace technologies and migrations
• Growth and learning opportunities
• Collaborative and supportive team environment

Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real-time data from millions of shipments to guide smarter decisions. This enables customers to identify issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 out of every 3 Fortune 500 shippers in North America and manages more than $17 billion in freight.

Aviso de Privacidad para Candidatos

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal history, in accordance with legal requirements.