IT Associate End User Support Specialist

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. 

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.  

PTC Inc. is seeking an IT Associate End User Support Specialist to provide technical assistance and support to our employees, ensuring the smooth operation of their IT systems and applications.
Job Responsibilities:**
* Provide first-level technical support for hardware, software, and network-related issues, both in-person and remotely.
* Troubleshoot and resolve common desktop and laptop problems, including operating system errors, application malfunctions, and peripheral connectivity.
* Assist users with account management, password resets, and access requests for various internal systems.
* Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
* Document support tickets, resolutions, and user interactions accurately in the IT service management system.
* Escalate complex or unresolved issues to higher-level support teams or appropriate IT personnel.
* Provide basic training and guidance to users on IT best practices and the use of common software applications.
* Participate in IT asset management activities, including inventory tracking and equipment deployment/retrieval.
* Contribute to the creation and maintenance of IT knowledge base articles and user guides.
* Adhere to IT security policies and procedures, ensuring the protection of company data and systems.
Job Qualifications:**
* Associate's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
* 1-2 years of experience in a technical support role, preferably in an enterprise environment.
* Solid understanding of Windows operating systems (Windows 10/11) and Microsoft Office Suite.
* Familiarity with basic networking concepts (TCP/IP, Wi-Fi).
* Experience with ticketing systems (e.g., ServiceNow, Jira Service Management).
* Excellent problem-solving and analytical skills with a strong attention to detail.
* Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
* Customer-focused attitude with a commitment to providing high-quality support.
* Ability to work independently and as part of a team in a fast-paced environment.
* CompTIA A+ or equivalent certification is a plus.

PTC carefully considers a wide variety  of factors when determining compensation. The anticipated annual salary range for this position is between $60,000-$65,000. The salary range reflects a good-faith estimate of compensation at the time of posting. Actual compensation may vary based on a candidate's skills, qualifications, experience, and location. Additionally, candidates may be eligible for a performance-based bonus.  Employees also have the opportunity to become a PTC shareholder through our employee share purchase program (ESPP), which allows for the purchase of discounted PTC stock. Certain roles may also be eligible for participation in our equity programs. Employees may be eligible for medical, dental and vision insurance, paid time off and sick leave, tuition reimbursement, 401(k) contributions and employer match, flexible spending accounts, life insurance, disability coverage and, if you are an office-assigned employee, a generous commuter subsidy. All total rewards and benefits programs are subject to applicable plan eligibility and other terms and conditions.  

For more information about PTC’s comprehensive benefits, please visit our Careers Page.  

PTC recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. 

At PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
For more information about PTC’s comprehensive benefits and our AI usage, please visit our Careers Page (https://www.ptc.com/en/careers/united-states-careers). Applications will be accepted on an on-going basis until the opportunity is filled.
PTC endeavors to make ptc.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact PTC's Talent Acquisition team at [email protected]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you. 

If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

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