The IT Assistant II provides technical support and assistance to users within Jabil, Inc., ensuring the smooth operation of IT systems and infrastructure. This role involves resolving technical issues, maintaining hardware and software, and assisting with IT projects.
Responsibilities:**
* Provide first-level technical support for hardware, software, and network issues, both in person and remotely.
* Install, configure, and troubleshoot computer hardware, operating systems, and applications.
* Assist users with account management, password resets, and access permissions.
* Perform routine maintenance tasks, including system updates, backups, and virus scans.
* Document IT incidents, resolutions, and procedures in the IT service management system.
* Escalate complex technical issues to senior IT staff as needed.
* Assist with the deployment and setup of new IT equipment.
* Support audio/visual equipment for meetings and presentations.
* Participate in IT asset management, including inventory tracking and disposal.
* Collaborate with other IT team members on projects and initiatives.
Qualifications:**
* Associate's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
* 1-3 years of experience in an IT support role.
* Strong knowledge of Windows operating systems and Microsoft Office Suite.
* Familiarity with network fundamentals (TCP/IP, Wi-Fi).
* Experience with hardware troubleshooting and component replacement.
* Basic understanding of IT service management principles (e.g., ticketing systems).
* Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
* Strong problem-solving and analytical abilities.
* Ability to work independently and as part of a team.
* Relevant certifications (e.g., CompTIA A+, ITIL Foundation) are a plus.
BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a jabil.com e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a jabil.com e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver’s license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact your local police department. Any scam job listings should be reported to whatever website it was posted in.
Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.
Accessibility Accommodation If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to [email protected] with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.
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Jabil Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Jabil and has not been reviewed or approved by Jabil.
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Healthcare Strength — Healthcare coverage is positioned as comprehensive, with medical, dental, vision, prescription coverage, and HRA/HSA plan options appearing consistently across role materials. Wellbeing support is also included via EAP access and additional wellbeing-oriented time such as mental-health days in some U.S. postings.
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Retirement Support — Retirement offerings include a 401(k) with company match and an Employee Stock Purchase Plan, which together strengthen long-term savings potential. Additional financial upside is supported in some roles through profit sharing and performance/quarterly bonus structures.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle add-ons extend beyond core insurance, including tuition reimbursement, commuter benefits, pet insurance, adoption assistance, and employee assistance resources. Community-oriented benefits such as a paid Day of Service can add perceived non-cash value alongside standard rewards.
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What We Do
Jabil is a product solutions company providing comprehensive design, manufacturing, supply chain and product management services.
