The Role
Provide front-line IT support: respond to helpdesk tickets and user inquiries, triage and assign issues, install and repair hardware/software, deploy and maintain devices and inventory, follow internal policies and safety procedures, and support the IT team under general supervision.
Summary Generated by Built In
Who We Are
Stoner Electric, a Prime Electric company, has been a leading commercial electric company in the Pacific Northwest region for over 50 years. We specialize in delivering high-quality electrical contracting services to clients of all sizes. As electrical experts, we have established ourselves as leaders in our region across all facets of electrical contracting. Our experience and capabilities enable us to collaborate with clients throughout the entire lifecycle of their electrical systems, from pre-construction and design services to construction and maintenance.
Position Summary:
This role will support our IT team at Stoner Electric Group as a 6-month contract with the opportunity to convert to a permanent full-time position upon a positive review and company need.
Under general supervision, the IT Assistant will perform a variety of computer- and network-related tasks in support of the organization’s information technology function.
What You Will Do
- Provides technical assistance and support for incoming queries and issues related to computer systems, software and hardware, including installation and configuration
- Responds to questions/helpdesk tickets, whether in person, over the phone or via email
- Triage and assign helpdesk tickets to the team as they arrive
- Installs, modifies and repairs computer hardware and software
- Deploys and cleans-up computers, mobile devices, and computer peripherals
- Maintains current and accurate inventory of technology hardware, software and resources
- Complies with and enforces internal policies, processes, and procedures
- Complies with the PRIME Safety Program – learns and follows safety regulations, procedures and safe work practices
- Performs other duties as requested
What You Will Need to be Successful
- Associate’s degree (A.A.) or equivalent from two-year college or technical school OR at least one year of related experience and/or training; or equivalent combination of education and experience
- A foundational understanding of how software and operating systems work
- Excellent listening, communication and problem-solving skills
- Strong attention to detail with the ability to organize, prioritize and manage multiple tasks within set deadlines
- Ability to think logically and analytically while maintaining a strong customer focus under stressful situations
Our Benefits
100% coverage for Medical, Dental, and Vision, including dependents, with no premium cost to the employee. 401k Program w/ Employer Match Discretionary Profit Sharing Program Paid Time off and Holiday Time Off
*Stoner Electric does not engage with or utilize recruiting or placement agencies for any recruiting or hiring needs. Stoner hiring managers are not authorized to review or accept resume referrals from any agencies.
This employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.
Skills Required
- Associate's degree or equivalent OR at least one year of related experience and/or training (or equivalent combination of education and experience)
- Foundational understanding of how software and operating systems work
- Experience responding to helpdesk tickets and providing technical assistance (in person, phone, email)
- Ability to install, modify and repair computer hardware and software; deploy and clean-up computers, mobile devices, and peripherals
- Excellent listening, communication and problem-solving skills
- Strong attention to detail and ability to organize, prioritize and manage multiple tasks within deadlines
- Ability to think logically and analytically while maintaining a strong customer focus under stressful situations
- Comply with and follow company safety programs, regulations, and procedures
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The Company
What We Do
Prime Electric is a leading electrical and data systems contractor providing a full spectrum of services, including design, installation, and maintenance. Operating across the West Coast, the company serves private sector clients in industries such as healthcare, biopharma, data centers, and renewable energy. With over 30 years of experience, Prime Electric is committed to sustainable practices and delivering high-quality, efficient electrical solutions for complex projects.
