ITProfound Inc.

IT Artificial Intelligence (AI) Architect/Designer - Senior

Posted 24 Days Ago

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Toronto, ON, CAN

In-Office

Senior level

Information Technology • Professional Services • Software • Consulting

The Role

Lead design and delivery of enterprise AI/ML solutions with emphasis on conversational AI and contact-center integration. Architect and modernize IVR, virtual assistants, voicebots, chatbots, and AI-enabled customer self-service to transform customer experience.

Summary Generated by Built In

We do have a job opening for IT Artificial Intelligence (AI) Architect/Designer - Senior for our direct client Province of Ontario. The position details are given below:

Job Details:

Job ID: RQ11251 - IT Artificial Intelligence (AI) Architect/Designer - Senior

Client : Government Services Integration Cluster

Location : Toronto, Ontario

Duration: 09 months+ Extension

Type: Onsite

Job Description:

Must Have Skills:

10+ years of experience in enterprise architecture, solution design and software delivery.
4+ years of experience designing and implementing enterprise Artificial Intelligence and Machine Learning solutions.
4+ years of experience designing conversational AI, intelligent virtual assistants, voicebots, chatbots or conversational IVR solutions.
Experience designing and implementing AI-enabled contact centre solutions. (Conversation design with AI)
Experience integrating AI solutions with contact centre technologies such as Amazon Connect, Genesys Cloud, NICE CXone, Cisco Contact Center or equivalent platforms.
Experience with AI platforms and services such as Amazon Connect Customer AI Agent, Azure OpenAI, Azure AI Services, Amazon Bedrock, Amazon Lex, Google Vertex AI or similar technologies.
Demonstrated experience leading conversational AI, AI Agent and customer experience transformation initiatives.
Experience modernizing IVR, customer self-service and digital engagement platforms.

Skills Required

10+ years of experience in enterprise architecture, solution design and software delivery.
4+ years of experience designing and implementing enterprise Artificial Intelligence and Machine Learning solutions.
4+ years of experience designing conversational AI, intelligent virtual assistants, voicebots, chatbots or conversational IVR solutions.
Experience designing and implementing AI-enabled contact centre solutions (conversation design with AI).
Experience integrating AI solutions with contact centre technologies such as Amazon Connect, Genesys Cloud, NICE CXone, Cisco Contact Center or equivalent platforms.
Experience with AI platforms and services such as Amazon Connect Customer AI Agent, Azure OpenAI, Azure AI Services, Amazon Bedrock, Amazon Lex, Google Vertex AI or similar technologies.
Demonstrated experience leading conversational AI, AI Agent and customer experience transformation initiatives.
Experience modernizing IVR, customer self-service and digital engagement platforms.

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The Company

HQ: Woodbury, MN

50 Employees

What We Do

ITProFound Inc. is a global technology services and solutions provider specializing in software development, IT consulting, and staff augmentation. They deliver end-to-end business practice solutions, including ERP, cloud migrations, and data analytics, across various industries.