The Role
Provide first-line support for enterprise applications: handle tickets, troubleshoot issues, coordinate escalations, maintain software inventory and licensing records, assist vendor coordination, support basic reporting/configuration, and participate in continuous learning about ERP and institutional systems.
Summary Generated by Built In
The IT Applications Specialist is responsible
for supporting the daily operational and administrative activities of
enterprise applications within the Enterprise Systems section. This role serves
as the first line of support for application-related requests and tickets,
ensuring proper coordination, follow-up, and user assistance across business
systems. The position also supports departmental coordination, software
administration activities, and continuous learning within enterprise
applications and business systems.
Key Responsibilities:
Application Support & Ticket Handling
· Serve as the first line of support for
enterprise application requests, incidents, and user inquiries.
· Receive, track, and follow up on support tickets and coordinate escalation to specialized teams when required.
· Provide basic troubleshooting and user guidance for enterprise applications and related systems.
· Monitor and follow up on issue resolution to ensure timely support and user satisfaction.
· Support users in routine operational and system-related activities.
· Receive, track, and follow up on support tickets and coordinate escalation to specialized teams when required.
· Provide basic troubleshooting and user guidance for enterprise applications and related systems.
· Monitor and follow up on issue resolution to ensure timely support and user satisfaction.
· Support users in routine operational and system-related activities.
Enterprise Systems
Administration
· Support administrative activities related to enterprise systems and software platforms.
· Maintain software inventory records, licensing information, support agreements, and vendor documentation.
· Assist in vendor coordination and follow-up activities.
· Prepare basic reports, documentation, and operational records related to the Enterprise Systems section.
· Support compliance with software licensing and internal IT procedures.
· Support administrative activities related to enterprise systems and software platforms.
· Maintain software inventory records, licensing information, support agreements, and vendor documentation.
· Assist in vendor coordination and follow-up activities.
· Prepare basic reports, documentation, and operational records related to the Enterprise Systems section.
· Support compliance with software licensing and internal IT procedures.
Technical & Operational
Support
· Support routine application administration and operational activities.
· Assist in simple reporting, configuration, or system support tasks when required.
· Coordinate with ERP, SIS, infrastructure, and application teams to ensure smooth daily operations.
· Support system monitoring and operational follow-up activities.
· Support routine application administration and operational activities.
· Assist in simple reporting, configuration, or system support tasks when required.
· Coordinate with ERP, SIS, infrastructure, and application teams to ensure smooth daily operations.
· Support system monitoring and operational follow-up activities.
Learning & Development
· Develop knowledge in enterprise applications, ERP systems, and institutional business processes.
· Gain exposure to ERP consultation, SIS operations, and enterprise systems support activities.
· Participate in knowledge-sharing and continuous learning activities within the IT department.
· Build technical and functional skills to support future growth within Enterprise Systems roles.
· Develop knowledge in enterprise applications, ERP systems, and institutional business processes.
· Gain exposure to ERP consultation, SIS operations, and enterprise systems support activities.
· Participate in knowledge-sharing and continuous learning activities within the IT department.
· Build technical and functional skills to support future growth within Enterprise Systems roles.
Requirements
Qualification/Certification:
Bachelor’s degree in Information Technology, Computer Science, Information Systems, Business Information Systems, or related field.
Relevant certifications in enterprise applications, IT support, or business systems are considered an advantage.
Experience
0–3 years of experience in IT applications, technical support, enterprise systems, or related fields.
Fresh graduates with strong technical aptitude and willingness to learn may also be considered
Knowledge/Skills/Abilities:
Basic understanding of enterprise applications and business systems.
Knowledge of application support processes and ticket handling practices.
Familiarity with ERP or enterprise platforms is preferred.
Basic understanding of databases, reporting tools, and system administration concepts.
Strong organizational and follow-up skills.
Skills Required
- Bachelor's degree in Information Technology, Computer Science, Information Systems, Business Information Systems, or related field.
- 0-3 years of experience in IT applications, technical support, enterprise systems, or related fields (fresh graduates considered).
- Basic understanding of enterprise applications and business systems.
- Knowledge of application support processes and ticket handling practices.
- Familiarity with ERP or enterprise platforms.
- Basic understanding of databases, reporting tools, and system administration concepts.
- Strong organizational and follow-up skills.
- Relevant certifications in enterprise applications, IT support, or business systems.
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The Company
What We Do
BMC helps customers run and reinvent their businesses with open, scalable, and modular solutions to complex IT problems. BMC works with 86% of the Forbes Global 50 and customers and partners around the world to create their future. With our history of innovation, industry-leading automation, operations, and service management solutions, combined with unmatched flexibility, we help organizations free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead.
