At NCS Australia, we believe in doing technology services better. Our commitment to quality, focus on people, and willingness to challenge traditional thinking set us apart. Our team brings this belief to life by partnering with our clients and communities to make tomorrow together.
We are committed to creating an environment that prioritises innovation, collaboration, and purposeful work. Our diverse team is empowered to make a meaningful impact with curiosity, creativity and resilience to shape better outcomes. Join us and accept the challenge of creating a better tomorrow.
Job DescriptionThe IT Application Systems Administrator is responsible for the strategic administration, support, optimisation, and governance of enterprise application environments across large-scale ICT programs. The role ensures business-critical applications remain secure, stable, resilient, and aligned with organisational technology standards, operational requirements, and service delivery objectives.
The position operates across complex multi-environment platforms and works collaboratively with infrastructure teams, architects, developers, vendors, operational support teams, and business stakeholders to maintain and improve application performance and service availability. The role provides authoritative technical advice on application lifecycle management, environment strategy, deployment coordination, operational support, and system enhancement activities.
The IT Application Systems Administrator also contributes to operational governance, risk management, incident resolution, and continuous improvement initiatives to ensure enterprise systems can effectively support evolving business and technology needs. The role requires strong operational leadership, stakeholder engagement capability, and the ability to manage competing priorities across large and complex ICT environments.
Key Responsibilities
- Lead the administration and operational management of enterprise applications across development, test, staging, and production environments.
- Manage application deployments, upgrades, patches, and environment configurations.
- Provide strategic guidance on application management, support models, and operational improvement initiatives.
- Coordinate troubleshooting and resolution of complex application and environment issues.
- Collaborate with delivery teams, vendors, infrastructure teams, and support functions to maintain operational stability.
- Monitor application performance, availability, reliability, and operational health.
- Ensure systems comply with organisational governance, security, and operational standards.
- Develop and maintain operational procedures, support documentation, and environment management processes.
- Evaluate new technologies, tools, and enhancement opportunities for enterprise applications.
- Identify operational risks and implement mitigation strategies to minimise service disruption.
- Drive continuous improvement initiatives across operational support and application management practices.
- Support change management, release management, and environment governance activities.
- Mentor operational support staff and contribute to capability uplift across support teams.
- Provides strategic operational leadership and technical governance.
- Influences organisational standards, support models, and operational frameworks.
- Leads complex operational and application management initiatives.
- Operates with significant autonomy and accountability.
- Contributes to enterprise capability uplift and continuous improvement.
- Extensive experience managing enterprise application environments.
- Strong understanding of operational governance, ITIL, and support processes.
- Experience supporting large-scale ICT delivery and operational programs.
- Strong troubleshooting and stakeholder engagement capability.
- Experience with environment management, deployments, and operational resilience.
- Excellent communication, leadership, and documentation skills.
- Previous experience of working within Federal Government or on Federal government projects
- Already having Baseline Security Clearance or able to obtain clearance
Why join us:
NCS Australia is where you can feel at home, nurturing your talents and skills as we make tomorrow together, one day at a time. Our benefits include paid parental leave, initiatives focused on your well-being and discounted health insurance. You will also enjoy discounts on various products and services and be regularly recognised and rewarded for high performance. We are committed to your career development through our Capability Fingerprint, industry and partner training programs, special interest groups, and an AI-driven learning platform. No matter where you are in your career, we offer meaningful work and opportunities for growth.
NCS Australia is an equal-opportunity employer, and we take pride in our commitment to valuing and supporting our people and the communities we serve.We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Veterans, Aboriginal and/or Torres Strait Islander community.
At NCS Australia, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply.
Agencies:
We’ve got this. We request that you do not contact NCS employees outside of the Talent Acquisition team. NCS exclusively accepts resumes from agencies on our preferred supplier panel through the NCS Agency Portal. Agencies that submit resumes must have a valid fee agreement and be assigned to the particular requisition by the Talent Acquisition team. Any resumes that are submitted outside of this process will become the sole property of NCS. If a candidate is hired outside of this process, no fee or payment will be given.
Work rights and background checks:
To be eligible for a position with us, applicants will need to have valid work rights for Australia and be willing to undergo a comprehensive background checking process, including probity and police checks
Skills Required
- Extensive experience managing enterprise application environments
- Strong understanding of operational governance, ITIL, and support processes
- Experience supporting large-scale ICT delivery and operational programs
- Strong troubleshooting and stakeholder engagement capability
- Experience with environment management, deployments, and operational resilience
- Excellent communication, leadership, and documentation skills
- Previous experience of working within Federal Government or on Federal government projects
- Already having Baseline Security Clearance or able to obtain clearance
What We Do
NCS in Australia is reinventing technology services from the inside out. We provide advisory, design, build and managed services to our clients, with unrivalled service, attention and understanding every step of the way. We understand day 1001 is just an important as day 1, and we collaborate with clients, striving to provide adaptive approaches, outcomes and thinking by keeping our eye on tomorrow and the days after tomorrow. Our diverse workforce of around 1,300 people has delivered a wealth of large-scale, mission-critical, and multi-platform outcomes for governments and businesses nationally. We are the Australian arm of the pan-APAC technology leader NCS Group, a subsidiary of Singtel Group. Combining the experience and expertise of its 13,000-strong team across 57 specialisations, NCS provides differentiated and end-to-end technology services to clients with its capabilities in digital, data, cloud and platforms, as well as core offerings in application, infrastructure, engineering and cybersecurity. NCS also believes in building a strong partner ecosystem with leading technology players, research institutions and start-ups to support open innovation and co-creation. For more information about NCS Australia, visit ncs.co/en-au or contact our team today. To learn more about NCS Group, visit ncs.co.
