IT Application Support - Customer Touch Points

Overview

• Responsible for applications maintenance, development, implementation and support for Java applications and all the related interfaces with downstream systems.

• Participates in user requirement study/analysis and systems design for the above mentioned applications. Undertake incident / problem trouble shooting and adopts appropriate actions to address reported incident / problem according to the stipulated SOP and good methodologies / practices.

• Assists Team Lead to plan, coordinate and execute applications development, implementation and production support activities.

• Assists users in understanding & interpreting user requirements, coordinating with relevant parties in business specifications gathering & documentation and liaising with PMO/GITI/GITS/SME in technical solution development.

Key Responsibilities and Accountabilities

• Implementation, support and maintenance of applications assigned

• Responsible for system analysis, system design, application development, report generation, amendment and enhancement for applications assigned

• Ensure amended and enhanced systems meet user functional requirement specifications.

• Ensure that all documentation, processes and methodologies used in the various phases of system development and implementation are in accordance with the Bank’s standards.

• Ensure proper documentation of all development to facilitate future maintenance and enhancements. Employs the risk assessment methodology issued by the Information Security Department to ensure proper controls are build as required by the business

• Builds appropriate controls into business application software to ensure the stability, security and reliability. Analyze changes & impact on existing systems

• Provide expert advice for best solution to production problems

• Liaise with users to define systems requirements

• Liaise with vendor to define technical requirements

• Provide options/alternatives available to address Users Business Requirements and recommendation on software solution

• Provide support during implementation of software and systems. Liaise with other Departments within division for smooth deployment of Application Software.

• Prioritization and assignment of tasks for development and implementation

• Evaluation and acquisition of tools, utilities, hardware (including upgrades) and software

• Decision on the Technical Approach to be used to address systems’ enhancements

• Proposal on enhancement of applications for better performance

• Technology platform assessment inclusive of stress test benchmarking

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About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.