IT Application Support Analyst

Company:MMC Corporate

Description:

Application Support Analyst:

We are seeking a talented individual to join our IT team at Marsh McLennan. This role will be based in Mexico City. This is a hybrid role that has a requirement of working at least three days a week in the office. As an Application Support Analyst, you will be responsible for ensuring the smooth operation of our applications and providing exceptional support to our clients.

We will count on you to:

• Investigate, triage, diagnose, and resolve technical application issues reported by clients.
• Assist in troubleshooting and resolving issues related to Unqork, Java Spring, and REST API.
• Develop and maintain a deep understanding of our product offerings, including Unqork, Java Spring, and REST API.
• Provide application support until tickets are resolved and formulate proposals for problem resolution and/or improvements.
• Ensure all relevant implementation, support, and change management processes are adhered to (i.e. Software Development Lifecycle and Change Management).
• Support Project Teams ensuring technology-related projects are implemented successfully and on time with minimal impact to the production environment.

What you need to have:

• An Associate degree or bachelor’s degree.
• At least 1 year of experience in a similar role.
• Proficiency in Advanced English, Java, Spring, REST API, and Angular.

What makes you stand out:

• Experience with Unqork and familiarity with software development lifecycle processes.
• Strong problem-solving skills and the ability to work collaboratively as a team player.
• A proactive approach to learning and adapting to new technologies.

Why join our team:

• We help you be your best through professional development opportunities, interesting work, and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients, and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marshmclennan.com, or follow on LinkedIn and X.Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.