D-ploy is a dynamic IT and Engineering Solutions company operating across the EMEA region, including Switzerland, Germany, Czech Republic, Austria, the UK, and the USA. We are committed to delivering reliable and efficient services to our clients through strong partnerships and a people-focused culture.
We are looking for an experienced IT Application Owner / Business Analyst to lead the delivery of technology projects within a highly regulated pharmaceutical environment, ensuring alignment with business objectives, regulatory requirements and quality standards.
This role is ideal for someone who combines strong technical project management skills with hands-on experience delivering GxP-validated and qualified systems, ideally within pharmacovigilance or drug safety.
You will work closely with business stakeholders, technical teams and external vendors to ensure the successful planning, coordination and delivery of technology initiatives.
Tasks and Responsibilities- Act as Technology Owner for business applications, primarily Microsoft 365 (SharePoint, Planner) and Monday.com
- Take responsibility for system administration, configuration, maintenance and ongoing management of assigned applications
- Gather and analyze business requirements, translating them into effective technical solutions
- Design and recommend solutions to improve business processes and application functionality
- Coordinate with Managed Service Providers (MSPs) to ensure smooth day-to-day operation and support of applications
- Define and manage the mid- and long-term strategy and development of assigned technologies
- Collaborate with business stakeholders, capability owners and IT teams to align technology solutions with business needs
- Oversee application integrations, particularly between Monday.com and Workato
- Support continuous improvement, troubleshooting and optimization of existing applications
Requirements
- 5+ years of relevant experience in IT Business Analysis, Application Management or Technology Ownership
- Strong knowledge of Microsoft 365, particularly SharePoint and Microsoft Planner
- Hands-on experience with Monday.com, including platform administration and configuration
- Proven experience in system administration, application configuration and ongoing support
- Solid understanding of business analysis, requirements gathering and solution design
- Experience working with external IT service providers or Managed Service Providers (MSPs)
- Strong stakeholder management, communication and problem-solving skills
- Knowledge of Workato or application integrations is an advantage
- Proactive, independent and solution-oriented approach to work
- Business-level English communication skills
- Ability to work in a hybrid arrangement with occasional onsite presence in the Boston area
- Valid criminal record extract, not older than three months, required.
Benefits
- Broad range of tasks and responsibilities
- Friendly and international working environment
- Professional development opportunities
- Referral program (“Fishing for Friends”)
- Company-sponsored events
Is IT in your DNA?
Skills Required
- 5+ years of relevant experience in IT business analysis, application management, or technology ownership
- Strong knowledge of Microsoft 365, particularly SharePoint and Microsoft Planner
- Hands-on experience with Monday.com platform administration and configuration
- Experience with system administration, application configuration, and ongoing support
- Understanding of business analysis, requirements gathering, and solution design
- Experience working with external IT service providers or Managed Service Providers
- Strong stakeholder management, communication, and problem-solving skills
- Knowledge of Workato or application integrations
- Proactive, independent, and solution-oriented approach
- Business-level English communication skills
- Ability to work in a hybrid arrangement with occasional onsite presence in the Boston area
- Valid criminal record extract not older than three months
What We Do
D-ploy is an IT Engineering and Consulting Company with a wide portfolio of services and solutions suitable for globally as well as regionally operating companies. Our strength is in providing proven standard and individually tailored solutions helping our customers achieve their strategic and business goals. Our core competencies are operational IT Infrastructure services and consulting in the areas of Service Management, Program and Project Management as well as Quality Management. Company Profile Founded in January 2003 in Kaiseraugst, Switzerland, D-ploy has been growing steadily by expanding its expertise, portfolio and geographical presence across Europe and in the US. Our main focus has always been on ensuring that IT enables the Business, supports value generation and contributes to the overall work efficiency. With the customer-centric attitude and pragmatic approach to IT, we became a trusted and preferred IT partner to many customers proving again and again, that we can do IT. Building our expertise and establishing long-term partnerships with our customers, we understand the value of sustainable practices driven by compliance with industry standards and implementing best practices. Therefore, since 2016 D-ploy has been ISO 9001 and ISO/IEC 20000-1 and as of 2017 ISO/IEC 27001 certified. We strive to continuously offer the most suitable and innovative service solutions to our current and future customers by staying agile, understanding the industry needs and keeping up to date on the market trends.
