Ensuring that Teleperformance IT support procedures are followed. 1st line IT support, answering helpdesk calls and allocating resources. Supporting Windows 10 endpoints and Microsoft Office 365. Laptop maintenance, OS imaging & rebuilding. Deploying Anti-virus software to endpoints. Deliver all assigned project tasks within the agreed timescale. Ensuring documentation and configurations are up to date
QualificationsPrevious experience in supporting Windows 10, Microsoft Office 365, Windows systems, Laptop OS installation and maintenance
Experience of PC & Laptop Hardware maintenance
Proficient in Microsoft Office and Microsoft Teams
Understanding of Avaya, Helpdesk, Citrix, Server and other technical toolsets
Experience supporting Windows 10, Windows 7, Stratodesk and Citrix environments
Have strong problem and decision-making skills to effectively diagnose technical issues within their remit and identify the right SMEs to support resolution of issues
ResponsibilitiesSkills & Competencies Required:
Emotional Intelligence
Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of action
Listens actively to the (emotional) needs of your team members, strives to understand them and acts appropriately to build positive relationships.
Entrepreneurship
Visionary leadership often requires taking initiative, managing risks, and driving innovation.
Communication
Clear, persuasive, and empathetic communication is a cornerstone of effective leadership.
Collaboration
Effective interpersonal skills are essential for teamwork and building strong professional relationships.
Open-Mindedness
Being receptive to different perspectives helps in building meaningful relationships.
Solution Orientation
Problem-solving is the process of analyzing an issue, finding its causes, and figuring at the best way to fix it.
Solution orientation is the mindset of focusing on solutions instead of just the problem.
They work together because:
Problem-solving helps understand the issue.
Solution orientation keeps to things positive and action-focused instead of getting stuck on obstacles.
Together, they ensure both analysis and action to fix problems efficiently
Process Excellence
Achievement-oriented individuals strive for efficiency and effectiveness in their work.
Critical Thinking
They analyze situations to overcome obstacles and achieve results
Skills Required
- Experience supporting Windows 10 and Windows systems
- Experience supporting Microsoft Office 365
- Experience installing and maintaining laptop operating systems
- Experience maintaining PC and laptop hardware
- Proficiency in Microsoft Office and Microsoft Teams
- Understanding of Avaya, helpdesk, Citrix, server, and other technical toolsets
- Experience supporting Windows 10, Windows 7, Stratodesk, and Citrix environments
- Strong problem-solving and decision-making skills for diagnosing technical issues and identifying appropriate subject-matter experts
What We Do
Teleperformance is a global digital business services company. Our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. We deliver the most advanced, digitally-powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.
