Overview
VCloud is hiring an IT and Network Specialist to manage and improve the LAN, WAN, and wireless networks at our offices. The role ensures stable, secure, and optimized connectivity for the contact center, with a focus on VoIP and real time traffic. This is a full time remote role with shifting schedules and on call duties. You will report to the Chief of Technology.
We are currently accepting applications from candidates residing in:
Metro Manila
Cebu City
Bacolod City
Iloilo City
Bago City
Silay City
Talisay City
Job Description
Role and Responsibilities
• Set up, configure, and maintain LAN, WAN, and wireless networks
• Install and manage routers, switches, firewalls, and access points
• Monitor performance and troubleshoot network problems quickly
• Configure site to site and client VPNs (IPSec, L2TP) and maintain firewall rules
• Apply QoS to improve VoIP call quality and reduce dropped calls
• Diagnose VoIP issues such as ghost calls and SIP or RTP problems using tools like Wireshark
• Perform quarterly preventive maintenance and firmware upgrades
• Keep network documentation and diagrams accurate and updated
• Set up alerts, usage reports, and analytics for capacity planning
• Work with IT support and operations to resolve incidents
• Support cloud tools like Google Workspace and Microsoft 365
Qualifications and Education Requirements
• Bachelor’s degree in IT, Computer Engineering, or related field
• 2–3 years in network engineering, preferably in a BPO setting
• Knowledge of TCP/IP, DNS, DHCP, VLANs, NAT, routing, and switching
• Experience with Cisco Meraki MX, Meraki Dashboard, and Ubiquiti or Unifi devices
• Skills in firewall configuration, VPN setup, and traffic shaping
• Familiarity with QoS for VoIP and SIP, RTP, and WebRTC
• Experience with network monitoring tools like PRTG and Wireshark
• Experience with Jira, Confluence, and ticketing systems
• Excellent English communication skills and strong problem solving ability
• Willing to work graveyard shift if needed
• Preferred: CCNA, CCNP, Network+, or Security+ certifications
Key Competencies
• Network Management
• VoIP Support
• Security
• Troubleshooting
• Recordkeeping
• Communication
• Reliability
Skills Required
- Bachelor's degree in IT, Computer Engineering, or related field
- 2-3 years in network engineering, preferably in a BPO setting
- Knowledge of TCP/IP, DNS, DHCP, VLANs, NAT, routing, and switching
- Experience with Cisco Meraki and Ubiquiti devices
- Skills in firewall configuration, VPN setup, and traffic shaping
- Excellent English communication skills and strong problem solving ability
- Preferred: CCNA, CCNP, Network+, or Security+ certifications
What We Do
VCloud Interactive: Redefining Contact Center and Communications with AI and Cloud Technology VCloud Interactive, a subsidiary of VoiceCloud LLC, has been at the forefront of revolutionizing communications for over 20 years. By leveraging cutting-edge AI and 100% cloud-based technology, we empower organizations, including Fortune 100 companies, to automate and optimize mission-critical communications, contact center operations, and business processes. Our AI-driven platforms are designed to simplify even the most complex telecommunications interactions and workflows, seamlessly integrating human expertise and artificial intelligence. From enhancing efficiency and decision-making to providing exceptional support for internal teams and end-users, our intelligent solutions deliver scalable, transformative results. We offer a comprehensive suite of advanced services, including AI-enhanced Interactive Voice Response (IVR), intelligent call routing, dynamic contact center solutions, automated messaging, and robust voice communications. Trusted by businesses across diverse industries and global markets—including some of the world’s largest organizations—VCloud Interactive connects people to the information they need—anytime, anywhere—at the most competitive price points in the industry. Join us in embracing the future of communications. Discover how VCloud Interactive’s innovative solutions can drive unparalleled efficiency and results for your business.
