IT and Maximo Support Specialist

Location: Anchorage, Alaska – Joint Base Elmendorf-Richardson

Type: Exempt

Work Schedule: Full-Time, Day Shift

Compensation: $91,321.60 - $101,321.60 per year

Benefits: Tessera is proud to offer a comprehensive compensation and benefits package to our eligible part-time and full-time employees.

Full-Time benefits of am IT and Maximo Support Specialist at Tessera include:

• Medical, Dental, Vision, 401(k) retirement plan, Life & Short-Term Disability Insurance

• Flexible Spending Accounts for both medical and dependent care

• 11 paid federal holidays, accrual of 12 paid days of vacation at the start of employment, paid sick leave

• Potential shared earning bonus

• Tuition assistance is available after 1 year of employment and potential scholarships for qualified dependents

• Professional development, certifications, and training opportunities

• Verizon wireless discount

• Employee Assistance Program (EAP), and an engaging wellness program

• Public Service Loan Forgiveness eligibility for full-time employees

Tessera is dedicated to “Creating Opportunities for People with Disabilities” by hiring and supporting individuals with disabilities as well as veterans with disabilities. We take pride in our purpose-driven culture, our core values - Inclusion, Partnerships, Integrity - and our commitment to providing a safe and respectful work environment to our employees.

Under the direction of the Production Manager, the IT and Maximo Support Specialist will support the site users with IT device support, networking, and business system support, including Maximo, EZMAX, and Workday. A significant portion of this effort focuses on Field Technicians – ensuring high availability of EZMAX through their iPad devices.

Typical duties include but are not limited to:  

• Work with the central IT team to ensure site network, applications, and devices are available, reliable, and secure for all site users – enabling high productivity. IT Devices include, but are not limited to, computers, iPads, iPhones, printers, and scanners.

• Work closely with the Tessera IT team to assist with property accountability of issued and deployed IT assets.

• Support IBM Maximo mobility (EZMaxMobile) for all users, including device support and configuration, training, and ownership of reported issues. Responsible for resolving issues directly or through coordination with the Maximo Programmer/Analyst team.

• Understand core IBM Maximo applications and can provide support to mobile and desktop users. Identify Tier 2 issues and opportunities and escalate to the Maximo Programmer/Analyst team. Own the status of reported issues until they are resolved.

• Understand IBM Maximo-based reports and MS Power BI development. Works with Site Manager and functional leaders to identify required changes. Can build and maintain basic MS Power BI reports and dashboards.

• Facilitate biweekly Maximo sessions for each assigned site. Attendance includes the Site production leader, lead Technicians, logistic lead, and RAM participants. Responsible for identifying, prioritizing, and tracking both issues and opportunities discussed at each meeting.

• Responsibilities include the development and presentation of training curricula tailored to specific software modules, product functions, and user needs.

• Essential functions of this position include Application/device support, requirements gathering, process discovery, scheduling and time management, and BI creation.

• Leverage innovation, data management, and a comprehensive understanding of the Tessera Business Systems software package to obtain maximum value, produce business processes that drive growth and operational efficiencies, and improve and enhance user experience.

• Interaction with technical consultants and teams, site managers, and executives requires crucial collaboration, communication, and relationship management skills.

• Sensor device connectivity. Installs and resolves issues with Tessera sensors, including gateway connectivity and web application configuration.

• Predictive tool support. Understand the basics of deployed tools (infrared, acoustic, vibration) and ensure data is being properly captured and uploaded to web applications. 

• Lead site usage of Teams, ensuring users are leveraging corporate and site collaboration venues and folders.

• Lead site usage of OneDrive, ensuring proper folder structures are set up and leveraged, including Building folders for technical information linked to Maximo and IQ Project folders with a link to the Maximo Project application.

• Uncompromising ethics as this individual will always have access to sensitive company data.

• Work under pressure in a fast-paced, multi-priority environment with emphasis on accuracy and timeliness.

• Must display excellent customer service, understanding, and acting upon the different needs of diverse customers.

• Ability to work both independently and in a team-oriented, collaborative environment.

Qualifications: 

• Associate’s degree in technology, networking, or information systems preferred.

• One (1) year of technology and networking experience in any industry preferred.

• IT/Network certification preferred, such as CompTIA, Net+, or Security+.

Physical Requirements:

Employees must have the ability to perform the following physical demands for extended periods of time with or without assistance. The physical demands of this position may be reasonably accommodated for individuals with disabilities to perform the essential functions on a case-by-case basis. 

• Must be able to lift and/or move up to 50 pounds.

• May be required to reach, kneel, walk, stand, and use repetitive motion for several hours at a time based on position duties.

• Work may require repetitive motion, reaching, lifting, kneeling, and walking. Standing or sitting for several hours at a time, climbing in and out of a vehicle, and up and down stairs may also be required.

• Must have the perseverance to work effectively under pressure for extended periods of time.

Requirements:

• A valid state driver’s license is required with the ability to obtain and maintain coverage by Tessera’s insurance.

• Access to a federal military installation requires a REAL ID-compliant driver's license or an acceptable alternative, such as a U.S. passport or military ID, in accordance with the REAL ID Act. Please visit this website for more information: https://www.dhs.gov/real-id.

• Must be able to obtain and maintain applicable security clearances and installation access. A background check and E-Verify will be conducted for this position.

*** Access to a federal military installation requires a REAL ID-compliant driver's license or an acceptable alternative, such as a U.S. passport or military ID, in accordance with the REAL ID Act.

Please visit this website for more information: https://www.dhs.gov/real-id.

To Apply: Visit our website at www.tessera.org to complete an application.

Current Employees: need to log into their Workday to apply through the Jobs Hub. Please reach out to your Recruiter if you need assistance.

Tessera is a national non-profit, government contractor that is dedicated to “Creating Opportunities for People with Disabilities” through hiring and supporting individuals with disabilities and veterans with disabilities. We take pride in our mission-focused culture, our Core Values, Diversity, Partnership, Commitment, Integrity, and Quality, and our dedication to providing a safe and respectful work environment to our employees.

Individuals with disabilities are encouraged to apply.

Tessera is here to help you with the recruitment process. 

If you require an accommodation or support, please contact us at

(360) 475-0756 ext. 349, or email [email protected].