IT Analyst

About the Role

As an IT Analyst at Clutch, you will be responsible for establishing, operating, and continuously improving our IT function in a fully remote environment. You will ensure that our hardware, software, and SaaS ecosystem are secure, scalable, and easy to use, enabling teams across the company to do their best work.

In this role, you will partner closely with Engineering, People Operations, and Security to implement automation, strengthen access controls, and design IT policies that support a fast-growing, distributed organization.

About the Team

You will work cross-functionally with Engineering, People Ops, and Security in a highly collaborative and remote-first environment. Our team values ownership, automation, documentation, and proactive problem-solving.

We move quickly, prioritize security and scalability, and aim to create a seamless technology experience for all team members and contractors around the world.

What You’ll Do

Within 3 months, you will:

• Take ownership of day-to-day IT operations, including helpdesk support for team members and contractors

• Review and document existing IT processes, tools, and policies

• Ensure proper management of Apple devices through MDM (e.g., Mosyle, Jamf)

• Assess and improve Google Workspace configuration, permissions, and security posture

Within 6 months, you will:

• Automate manual IT workflows and policies using scripting (e.g., Python, Bash, or similar)

• Strengthen identity and access management, including SAML/SSO/OpenID Connect integrations

• Optimize SaaS provisioning and deprovisioning processes across core tools (e.g., Okta, Slack, GitHub, Notion)

• Improve system documentation and standard operating procedures for a remote workforce

Within 9 months, you will:

• Lead strategic improvements to Clutch’s IT infrastructure to ensure scalability and security

• Implement or enhance device lifecycle management and asset tracking processes

• Partner with leadership on SaaS vendor evaluation, procurement, and cost optimization

• Proactively identify and mitigate security and operational risks across systems and endpoints

What You’ll Bring

• 5+ years of experience in IT operations or IT systems administration in a fast-paced environment, preferably in SaaS and/or Fintech

• Strong experience with macOS user support and device management

• Excellent written and spoken English communication skills

• Hands-on experience implementing and administering MDM solutions (e.g., Mosyle, Jamf)

• Experience managing Google Workspace environments

• Proven experience with IT helpdesk administration and end-user support

• Experience implementing and managing SAML/SSO/OpenID Connect integrations

• Experience automating workflows using Python, Bash, or another scripting language

• Strong knowledge of computer systems, security best practices, and networking fundamentals

• Experience managing SaaS vendors, including evaluation, procurement, budgeting, and cost control

Nice to have:

• Experience with Okta, Apple Business Manager, GitHub, Slack, Notion, and other SaaS platforms

• Experience working with Linux operating systems

• Strong customer-service mindset with a focus on delivering high-quality end-user experience

Please note that this role may evolve as our business needs change, so we appreciate your flexibility and adaptability.

What’s In It For You?

• Remote Flexibility: Enjoy the freedom of remote work from anywhere, balancing life and career seamlessly.

• Unforgettable Off-Sites: Twice a year, bond with colleagues in exciting destinations, fostering teamwork and fresh ideas.

• Paid Time Off and National Holidays: Enjoy 20 PTO days yearly and the National Holidays for relaxation and rejuvenation.

• Stock Options: Joining us means having a stake in our success, so you'll receive stock options as part of your compensation package.

• Home Office Setup: Create your ideal workspace with a dedicated budget for home office essentials.

• Work Trip Budget: Grow personally and professionally with a budget for work-related trips and co-working.

About Us

Clutch is a revolutionary vertical SaaS company, proudly backed by Andreessen Horowitz (A16z), aimed at revolutionizing the way Credit Unions engage and change the lives of their members. As a champion of financial well-being, we address the urgent need for affordable lending solutions in an era where the average American grapples with over $155,000 in household debt.  Unlike traditional financial institutions, Clutch develops software to turn Credit Unions into FinTech lenders and leverage their balance sheets to responsibly lend to over 130M Americans. Our mission extends beyond mere financial transactions; we strive to fundamentally enhance the way credit unions interact with their members. By integrating cutting-edge technologies and user-centric designs, we help credit unions provide seamless digital experiences that are on par with leading tech companies. This approach not only preserves but revitalizes the longstanding tradition of community and member-focused service inherent to credit unions.

Please note: This position is offered on a contractor basis. Applicants must have the necessary documentation and authorization to work in the country where the job is located. Clutch cannot provide sponsorship or assist with obtaining work permits for this role.
A Note About AI at Clutch
We love AI. We use it often and encourage our team to creatively and effectively leverage AI tools in their work. If you join Clutch, we hope you'll bring the same enthusiasm for exploring how AI can amplify impact, productivity, and innovation.
That said, during the interview process, we want to hear your thoughts. Please approach interviews without the use of AI tools—our goal is to get to know how you think, solve problems, and communicate. Once you're in the seat, bring on the prompts!