IT Analyst

Qualifications:

• Bachelor’s Degree in Arts/Sciences (BA/BS) Computer Science preferred
• A minimum of 3 years' progressive experience in a related field required
• Proficient in creating SQL queries to troubleshoot, develop metrics, and create ad-hoc reporting
• Ability to read and maintain existing PL/SQL objects Understanding of relational databases
• Ability to read and understand other technology stacks (webmethods, SOACS, java, javascript)
• Strong functional knowledge of subject matter, business strategies, and processes Innovative, have outside-the-box creativity
• Self-directed and self-motivated Thrive in a collaborative, Agile environment Excellent communication skills

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Combined Health Insurance (Dental and Vision), Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Bereavement
• Additional Perks: Employee Assistance Program, Employee Discount Program and more!

World Wide Technology is an Equal Opportunity Employer. We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

#LI-PC2

 This position is only accepting applicants already located in Costa Rica

Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

What you will be doing:

The IT Mid-Level Analyst uses a range of functional and technical skills to support the build-out and integration of custom WWT applications and third-party vendor systems and products. This position plays a significant role in contributing to the development of functional/technical solutions by supporting innovation within our organization. The employee will have a solid understanding of Lead-to-Quote business processes, systems, and architecture within their team. Collaboration with leadership, architecture, product ownership, and various IT and business teams is essential.

Responsibilities

• Applying and starting to lead and promote WWT Core Values and best practices.
• Requirement Gathering: Collaborate with stakeholders to gather and document functional requirements. Ensure a clear understanding of business needs and objectives.
• Functional Design: Contribute to the development of functional designs that meet business requirements. Create design specifications that outline how systems will address specific needs.
• Solution Development: Assist in the development and implementation of functional solutions based on design specifications. Ensure solutions align with both business objectives and technical constraints.
• Analysis and Validation: Analyze existing systems and processes to identify areas for improvement or enhancement. Validate that functional designs meet the intended requirements and business goals.
• Documentation: Maintain comprehensive documentation of functional designs, including design specifications, workflows, and user requirements. Ensure that documentation is accurate and up-to-date.
• Testing: Conduct comprehensive testing including functional, regression, and guiding user acceptance testing to ensure reliability and performance. Support the identification and resolution of issues or defects during testing.
• Mentorship and Collaboration: Work closely with other analysts, developers, team members, leadership, and business to ensure effective implementation. Provide guidance and support to associate analysts, helping them to develop their skills and navigate technical challenges. Share knowledge and best practices with team members to improve overall team competency.
• Support and Troubleshooting: Offer ongoing support and consultation to address functional/technical issues and ensure solutions meet end-user needs. Provide guidance and direction on production issues. Start to monitor and look into support trends that can be addressed more proactively.
• Agile Methodology: Actively engage in Agile development practices including sprint planning, story creation, daily standups, testing, demos and retrospectives. Adapt to evolving requirements and contribute to the continuous improvement of the team’s processes and delivery.
• Learning and Development: Continuously learn and understand WWT’s business and technical processes to effectively contribute to and support the evolution of our technology solutions.