IT Analyst

Transforming the Future of Enterprise Planning

At o9, our mission is to be the Most Value-Creating Platform for enterprises by transforming decision-making through our AI-first approach. By integrating siloed planning capabilities and capturing millions—even billions—in value leakage, we help businesses plan smarter and faster.

This not only enhances operational efficiency but also reduces waste, leading to better outcomes for both businesses and the planet. Global leaders like Google, PepsiCo, Walmart, T-Mobile, AB InBev, and Starbucks trust o9 to optimize their supply chains.

IT Support Analyst I, 

Be part of something revolutionary

We have a vision. Our Digital Brain, o9’s AI-powered platform, is being used by global enterprises to drive their digital transformations. The integrated planning and operational efficiencies we provide is helping businesses do more, be more and mean more to the world at large. Because businesses that plan better, reduce waste, creating value for themselves and the planet. 

But we also have a vision for our people. We want the most talented, committed and driven people to power our transformative approach. In return, we’ll provide a nurturing environment where you can be a part of something special. 

About the role

The primary responsibilities of this role is coordinating, planning, and supporting computer-related activities in the organization. This is a hybrid role which will consist of supporting the Day-to-day functions of the business providing face to face deskside support parlay with a systems administrators role supporting the various tools which are required for the business to function. This is an office-based role, and there is an opportunity to work a day from home per week, depending on activities in the office.

What you’ll do for us

• Be the point of contact for any and all IT related to support  

• IMACD Installs (Moves, Adds, Changes, and De-Install) 

• Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software

• Ensure the protection and good care of all the o9 assets, equipment, materials and intellectual property and that there is no misappropriation

• Assures protection for the assets of the business through internal control, internal auditing and assuring proper insurance coverage; shipping, receiving and disposal of IT equipment

• Perform onsite or remote analysis, diagnosis, and resolution of problems for internal end-users

• Maintain courteous, professional, and effective working relationships with company employees, clients, and vendors.

• Identify and recommend corrective solutions to repeat problems

• Assist with maintaining policies and procedures in areas of responsibility such as compliance and security protocols, and ensure all programs are administered in accordance with them.

• Direct and coordinate the activities of contracted personnel or third parties who are providing technical services or performing on-site installations.

• Handle sensitive employee relations issues and/or sensitive data issues requiring discretion partnering with human resources and business leaders.

• In addition to meeting the accepted SLAs, also facilitate improvement and upside (expansion) opportunities post delivery

What you’ll have

• Experience: 1-2+ years proven experience to build strong working relationships with key stakeholders and understand their technology needs

• 1-2+ years of help desk support experience

• 1+ years hands-on experience with Google Workspace, Active Directory, Office 365 suite, Azure, Intune, Windows and Mac computing resources, Audio Visual/AV Equipment

• Education: Highschool diploma minimum, Bachelor’s degree preferred

• Skills: Clear understanding of network and application security, data security, and secure network protocols 

• Excellent technical knowledge of PC's and troubleshooting of desktop hardware, enterprise backup software, security, network and systems administration, databases and data storage systems, and phone systems.

• Characteristics: Structured and organized in working style. Ability to work with and as a true team.

• We really value team spirit: Transparency and frequent communication is key. At o9, this is not limited by hierarchy, distance, or function

More about us… 

With its recent Unicorn status, o9 Solutions is one of the fastest growing AI-powered digital transformation companies in the world today. Our high energy environment drives us to grow and aim 10x. It’s this drive that has made us leaders of Gartner’s S&OP Magic Quadrant.

The o9 platform, or “digital brain”, is the premier AI-powered, cloud-based platform behind the digital transformations of major global enterprises. These include Google, Walmart, and Starbucks, among others.

Our headquarters are located in Dallas, and we currently have offices in Amsterdam, Barcelona, Bangalore, Tokyo, and Seoul. 

o9 is an equal opportunity employer. We welcome applicants of diverse backgrounds and hires without regard to race, colour, gender, religion, national origin, citizenship, age, sexual orientation or any other characteristic protected by law.

More about us… 

At o9, transparency and open communication are at the core of our culture. Collaboration thrives across all levels—hierarchy, distance, or function never limit innovation or teamwork. Beyond work, we encourage volunteering opportunities, social impact initiatives, and diverse cultural celebrations.

With a $3.7 billion valuation and a global presence across Dallas, Amsterdam, Barcelona, Madrid, London, Paris, Tokyo, Seoul, and Munich, o9 is among the fastest-growing technology companies in the world. Through our aim10x vision, we are committed to AI-powered management, driving 10x improvements in enterprise decision-making. Our Enterprise Knowledge Graph enables businesses to anticipate risks, adapt to market shifts, and gain real-time visibility. By automating millions of decisions and reducing manual interventions by up to 90%, we empower enterprises to drive profitable growth, reduce inefficiencies, and create lasting value.

o9 is an equal-opportunity employer that values diversity and inclusion. We welcome applicants from all backgrounds, ensuring a fair and unbiased hiring process. Join us as we continue our growth journey!