Marex has unique access across markets with significant share globally both on and off exchange. The depth of knowledge amongst its teams and divisions provides its customers with clear advantage, and its technology-led service provides access to all major exchanges, order-flow management via screen, voice and DMA, plus award-winning data, insights, and analytics.
The Technology Department delivers differentiation, scalability, and security for the business. Reporting to the COO, Technology provides digital tools, software services, and infrastructure globally to all business groups. Software development and support teams work in agile ‘streams’ aligned to specific business areas. Our other teams work enterprise-wide to provide critical services including our global service desk, network and system infrastructure, IT operations, security, enterprise architecture, and design.
IT runs Marex’s enterprise-wide services to end users and actively manages the firm’s infrastructure and data to provide and accelerate business value. A Data team enables the firm to leverage data to increase productivity and improve business decisions, as well as maintain data compliance. The Infrastructure group delivers operations and engineering across Infrastructure Operations, Network, Communications, Endpoint and Platform Engineering teams with a key focus on Infrastructure as Code/automation & innovation. IT also includes the global IT Service Desk providing support and self-service to business users across Marex, and our Service Management team that runs core ITSM processes and develops our departmental tooling.
The Service Desk Team is responsible for the general IT/desktop and voice infrastructure support for their assigned region. The team works closely with other IT departments and different lines of business.
Overall Responsibilities
- Maintain accurate logging of all incidents, services requests, and changes in the Service Desk system (JIRA)
- Responsible for management and timely resolution of Service Desk tickets
- Practice effective escalation of tickets needed
- Deal with all users in a professional and efficient manner
- Collaborate and share best practices with other IT team members through our internal knowledge base system
- Support standard Microsoft technologies, phones, and trading applications
- Build, image, upgrade, and maintain both laptops and desktops
- Document and maintain new technologies and identify how they can help the business
- Ensure technical skills are kept up to date with company requirements
- Endeavor to align working practices to ITIL framework where appropriate
- Manage PC setups/desk moves as required
- Act as lead for additional ad hoc responsibilities for the team, including entering IT invoices in PeopleSoft, handling moves and logistics, etc.
- Occasional travel to Data Center and other offices in the assigned region may be required
- Understand and comply with any Sarbanes Oxley operational requirements relevant to their role
- Ensure compliance with the company’s regulatory requirements under the SEC, FINRA, NFA, CFTC and other applicable exchanges
The Company may require you to carry out other duties from time to time
- Bachelor's degree in computer science or related field
- Minimum of 3-4 years' experience in banking/financial services highly desired
- Experience with the following technologies preferred: Standard Microsoft, Microsoft Windows 10, Microsoft Windows Serve (AD/DNS/DHCP/GPO), Microsoft Exchange/Office365, Cisco Call Manager
- Experience with the following applications: Bloomberg, TT, IceChat, WebIce, Future Source, Citrix, Cloud9, Office 365, LMESelect, Fidesa, Neon, CQG, OMS Options City, IOA (Whentech), Reuters, Mimecast, Global Protect, CrowdStrike, Teams, CME, Trayport
- Experience in a regulated environment and knowledge of the risk and compliance requirements
Company Values
Acting as a role model for the values of the Company:
Respect - Clients are at the heart of our business, with superior execution and superb client service the foundation of the firm. We respect our clients and always treat them fairly.
Integrity - Doing business the right way is the only way. We hold ourselves to a high ethical standard in everything we do – our clients expect this and we demand it of ourselves.
Collaborative - We work in teams - open and direct communication and the willingness to work hard and collaboratively are the basis for effective teamwork. Working well with others is necessary for us to succeed at what we do.
Developing our People - Our people are the basis of our competitive advantage. We look to “grow our own” and make Marex the place ambitious, hardworking, talented people choose to build their careers.
Adaptable and Nimble - Our size and flexibility are an advantage. We are big enough to support our client’s various needs, and adaptable and nimble enough to respond quickly to changing conditions or requirements. A non-bureaucratic, but well controlled environment fosters initiative as well as employee satisfaction.
Conduct Rules
You must:
- Act with integrity
- Act with due skill, care, and diligence
- Be open and cooperative with the FCA, the PRA and other regulators (where applicable)
- Pay due regard to the interests of customers and treat them fairly
- Observe proper standard of market conduct
Skills Required
- Bachelor's degree in computer science or a related field
- 3-4 years of experience in banking or financial services
- Experience with standard Microsoft technologies, Windows 10, Windows Server, Active Directory, DNS, DHCP, Group Policy, Exchange, Office 365, and Cisco Call Manager
- Experience with Bloomberg, TT, IceChat, WebICE, FutureSource, Citrix, Cloud9, Office 365, LMESelect, Fidesa, Neon, CQG, OMS OptionsCity, IOA, Reuters, Mimecast, GlobalProtect, CrowdStrike, Teams, CME, and Trayport
- Experience in a regulated environment and knowledge of risk and compliance requirements
What We Do
We are a diversified global financial services platform, connecting clients to global energy, metals, agricultural and financial markets. Across our businesses we provide critical high value-add services in Market Making, Execution and Clearing, Hedging and Investment Solutions, Price Discovery and Data & Advisory. We have a leading franchise in many major metals, energy and agricultural products, executing around 38 million trades and clearing over 193 million contracts in 2021. The Group provides access to the world’s major commodity markets, covering a broad range of clients that include some of the largest commodity producers, consumers and traders, banks, hedge funds and asset managers. Marex was established in 2005 but through its subsidiaries can trace its roots in the commodity markets back almost 100 years. Headquartered in London with 22 offices worldwide, the Group has over 1,100 employees across Europe, Asia and America. State-of-the-art electronic and voice broking services facilitate all types of trading strategies. This is backed by decades of experience, with Marex emphasising intellectual knowledge and insight, alongside access to extensive data sets and the latest analytical tools. In addition to its core operations, Marex's scale and expertise in commodity derivatives, as well as physical products, has enabled it to respond to client demand and offer services for financial futures & options and foreign exchange.
