Key Responsibilities
- Serve as the primary administrator for AI-powered support solutions and automation tools, including knowledge management, testing, and continuous improvement.
- Administer and support enterprise platforms including SharePoint, Miro, Docusign, LinkedIn Learning, Adobe Creative Cloud, SnagIt, workplace security systems, AI-powered support solutions, and other Digital Workplace technologies.
- Manage platform configuration, user access, licensing, workflows, and integrations.
- Provide advanced support for enterprise platforms, working with users, vendors, and IT teams to resolve issues and improve platform performance.
- Support software licensing, renewals, vendor relationships, contracts, and budget planning activities.
- Create and maintain technical documentation, knowledge articles, and support procedures.
- Participate in platform upgrades, implementations, and continuous improvement initiatives.
Required Qualifications
- Experience supporting business applications, SaaS platforms, or enterprise technologies.
- Strong troubleshooting, analytical, and problem-solving skills.
- Experience working with vendors and business stakeholders.
- Strong communication, organization, and customer service skills.
Preferred Qualifications
- Experience with SharePoint, Microsoft 365, ServiceNow, or similar enterprise platforms.
- Experience managing software licensing, subscriptions, and vendor relationships.
- Experience with AI, automation, chatbots, or knowledge management solutions.
- Experience working in a manufacturing or enterprise environment.
- Associate degree in Information Technology, Business, Information Systems, or a related field, or equivalent work experience.
What Success Looks Like
- Enterprise platforms are stable, secure, and well maintained.
- Users receive timely and effective support with a strong focus on customer experience.
- Vendor relationships, software licensing, contracts, and renewals are effectively coordinated.
- Documentation and platform configurations remain current and accurate.
- AI-powered solutions continue to improve employee self-service and support efficiency.
- Opportunities for automation and platform improvements are identified and implemented.
We value our employees by providing:
- Competitive compensation based on skills
- Industry leading health, dental, and vision plans
- Generous 401 (K) savings and profit sharing
- On-site UW Health clinic, fitness center, and walking paths
- Education assistance and internal training programs
- Electric vehicle charging
- Maternity & paternity leave
- Interested in learning more on our robust benefits package we offer? Click here!
This position requires a pre-employment drug/alcohol test and background check, which will be administered after a conditional job offer is extended. A negative drug/alcohol test result is required for employment. Refusal to take the test or a positive result may disqualify a candidate from further consideration. All drug testing will be conducted in accordance with federal and state laws.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Experience supporting business applications, SaaS platforms, or enterprise technologies.
- Strong troubleshooting, analytical, and problem-solving skills.
- Experience working with vendors and business stakeholders.
- Strong communication, organization, and customer service skills.
- Experience with SharePoint, Microsoft 365, ServiceNow, or similar enterprise platforms.
- Experience managing software licensing, subscriptions, and vendor relationships.
- Experience with AI, automation, chatbots, or knowledge management solutions.
- Experience working in a manufacturing or enterprise environment.
- Associate degree in Information Technology, Business, Information Systems, or related field, or equivalent work experience.
Sub-Zero Group, Inc Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sub-Zero Group, Inc and has not been reviewed or approved by Sub-Zero Group, Inc.
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Fair & Transparent Compensation — Pay is considered fair for many roles, with market-aligned to competitive levels in select technical/corporate positions and solid wages in entry-level or assembly work. Location and in-demand roles often strengthen perceived value, and benefits help elevate total compensation.
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Healthcare Strength — Health coverage includes medical and dental insurance plus access to an on-site clinic for enrolled employees with no office copay or coinsurance. These offerings help lift overall pay perception even when base pay is not top-tier.
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Wellbeing & Lifestyle Benefits — On-site fitness center access, wellness campaigns, flu shots, and farmers’ market vouchers provide lifestyle support beyond core insurance. Community events and a scholarship program further expand the wellbeing-focused perks.
Sub-Zero Group, Inc Insights
What We Do
The kitchen. It’s the gathering space, the soul of the home, where cooks exercise their creativity on responsive appliances, and guests savor the finer things of life. Sub-Zero founder Westye F. Bakke built his first freestanding freezer out of scrap metal in his basement, bending the coils bare-handed. In 1945, he launched Sub-Zero Freezer Company, introducing the first system for preserving food at ultra-low temperatures - literally sub-zero. The company would quickly establish a reputation for quality and innovation. With a desire to build the best, Sub-Zero has always set its sights higher. Our products are built in our own American facilities where we can control every step of the manufacturing process. The materials are premium grade, the technologies state of the art, and the craftsmanship of the highest caliber. Over the years, the legendary reliability of our appliances has given our customers the confidence to invest not merely in a kitchen that meets their needs, but one that fulfills their highest aspirations in both function and design, and brings them a lifetime of satisfaction.
