As the IT Analyst I – Desktop, you will be responsible for providing day-to-day consultation, training, instruction and troubleshooting or problem-solving to technical staff and end users for hardware, software, and related computer systems.
- Provides day-to-day consultation, training, instruction and troubleshooting or problem-solving to technical staff and end users for hardware, software, and related computer systems.
- End user support for handheld and peripheral devices.
- Implement performance upgrades to PCs, including the installation of CPUs, I/O and NIC cards, ribbon cables, hard drives, RAM, CD-ROMs, etc.
- Maintain IT inventory.
- Document instances of desktop equipment or component failure, repair, installation, and removal.
- Onsite branch/ department support.
- Handle the ticketing system, phone and email support.
- Support may be required in emergencies, either in-person or remotely, and sometimes after normal business hours.
Job Qualifications/Requirements
Education/Credentials
- Minimum Education Level: Associate’s Degree
Technical Skills
- Required: Ability to troubleshoot PC problem & basic network issue.
- Required: Intermediate Microsoft product knowledge (OS & Office suite).
- Required: Strong customer service skill.
- Required: Strong foundation of MS Windows OS which include AD and GPO
- Required: Familiarity with various MS products which include MS O365
- Preferred: Research new technology to benefit Desktop operation.
The salary range for this full-time position is $21.64 Hourly - $22.60 Hourly + bonus + benefits
Salary ranges are determined based on qualifications, level, and location
Exact compensation may vary based on your skills and experience.
Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.
Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Associate's degree
- Ability to troubleshoot PC problems and basic network issues
- Intermediate Microsoft product knowledge, including Windows operating systems and Office Suite
- Strong customer service skills
- Strong foundation in Microsoft Windows OS, including Active Directory and Group Policy
- Familiarity with Microsoft products, including Microsoft 365
- Research new technology to benefit desktop operations
What We Do
Headquartered in Los Angeles, Bank of Hope has been providing financial services to the largest Korean-American community in the country for more than 37 years and is today one of the leading Asian-American banks in the United States. Bank of Hope serves a multi-ethnic population of customers through 53 full-service branches in California, Washington, Texas, Illinois, New York, New Jersey, Virginia, Georgia and Alabama. The Bank also operates SBA loan production offices in Seattle, Denver, Dallas, Atlanta, Portland, Oregon, New York City and Northern California; commercial loan production offices in Northern California and Seattle; residential mortgage loan production offices in California; and a representative office in Seoul, Korea. With more than $19.1 billion in assets, the strength of the Bank lies in our experienced management team, focus on sound risk management and governance practices, and commitment to the communities that we serve. Building on our expertise in small business lending, C&I lending, and international trade finance, Bank of Hope is today a diversified financial institution capable of meeting more of your banking needs. Our expanded offering of commercial and consumer products and services now includes residential mortgage and warehouse lending, equipment lease financing, and foreign currency, among others. We are committed to improving the value of our services as Bankers, providing comprehensive financial solutions as Experts, and being good Neighbors that foster growth for our customers and communities. Bank of Hope Bankers. Experts. Neighbors. Member FDIC. Equal Housing Lender.
