With electric vehicles expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint (NYSE: CHPT) is at the center of this revolution, powering one of the world’s leading EV charging networks and a comprehensive set of hardware, software and mobile solutions for every charging need across North America and Europe. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a global reality.
Since our founding in 2007, ChargePoint has focused solely on making the transition to electric easy for businesses, fleets and drivers. ChargePoint offers a once-in-a-lifetime opportunity to create an all-electric future and a trillion-dollar market.
At ChargePoint, we foster a positive and productive work environment by committing to live our values of Be Courageous, Charge Together, Love our Customers, Operate with Openness, and Relentlessly Pursue Awesome. These values guide how we show up every day, align, and work together to build a brighter future for all of us.
Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.
IT Support Manager
What You Will Be DoingThe IT Administrator reports to the IT Support Manager and is responsible for performing on-site and remote troubleshooting, collaborating with IT Operations, managing end-user workstations, responding to service requests, coordinating with vendors, and managing IT assets. Key skills include customer service commitment, decision-making, troubleshooting, communication, multitasking, and project management, supported by technical expertise in MS Windows, MacOS, SaaS applications, Microsoft 365, JIRA, mobile device management, and asset tracking tools. The role requires a minimum of 5 years of experience in enterprise IT and a relevant bachelor's degree.
What You Will Bring to ChargePoint- Perform on-site and remote analysis, diagnosis, and resolution of complex system issues for end users. Recommend and implement effective corrective solutions, including coordinating off-site repairs for remote users when necessary
- Collaborate closely with IT Operations team members to maintain the efficient operation of the organization’s computing environment
- Administer and resolve issues related to end‑user workstations, software, and networking as required
- Receive, triage, and respond to incoming service requests regarding system or application problems
- Coordinate with third‑party support providers and hardware vendors when needed to ensure timely issue resolution
- Support troubleshooting efforts for Microsoft 365 applications, including Outlook Webmail
- Assist with resolving issues involving OneDrive, SharePoint, Slack, Microsoft Teams, JIRA, and other business applications
- Manage IT assets, including inventory tracking, procurement, and asset updates in FreshService, and ensure compliance with company policies
- Setting up audio/video production environment for town halls, all-hands, and other events
- Producing smooth and seamless transitions on a broadcast switcher/scaler (BlackMagic, Analog Way, Barco, etc)
- Color grade and correct incoming SDI video feeds for ambient lighting conditions for broadcast
- Troubleshoot and deploy NDI / HDBaseT Video over IP senders/receivers in conference rooms
- Shoot primary & B-roll shots for video
- Edit video from video shoots
- Perform other related duties aligned with the scope and intent of the role
- Perform on-site and remote analysis, diagnosis, and resolution of complex system issues for end users. Recommend and implement effective corrective solutions, including coordinating off-site repairs for remote users when necessary
- Bachelor’s degree in Computer Engineering, Information Technology, or related field/training.
- 5+ years of experience working in an enterprise‑level IT environment.
- Proficiency in supporting Windows, macOS, Linux, Okta, and other SaaS applications.
- Hands‑on experience with Microsoft Office 365 and the Office Suite.
- Experience working with JIRA and Confluence.
- Experience setting up Mobile Device Management (MDM) technologies such as Kandji, Intune, or JumpCloud.
- Experience using asset management platforms such as FreshService.
- 3+ years of experience in setting up AV for townhalls and all-hands, specifically mixing for in-person & virtual on a digital audio console (Midas, Soundcraft, Allen & Heath)
- Understanding of Crestron devices/control systems
- Strong commitment to delivering high‑quality customer service and IT support.
- Confident decision‑maker with a demonstrated ability to drive issues through resolution.
- Excellent troubleshooting skills, resourcefulness, and the ability to work independently when needed.
- Strong verbal and written communication skills.
- Ability to effectively manage multiple priorities and workflows to meet required goals.
- Demonstrates focus, organization, and follow‑through in completing work objectives.
- Possesses technical and professional expertise, applying knowledge to resolve complex IT support issues.
- Works collaboratively with team members to support shared initiatives and achieve common goals.
- Holds high personal performance standards and takes responsibility for completing tasks and assignments.
- Strong ability to manage projects, tasks, and day‑to‑day IT operational functions.
Campbell, CA
ChargePoint is committed to fair and equitable compensation practices. The targeted US salary range for roles at this operating level is $90,000 to $130,000. This range represents base salary and does not reflect equity, benefits or variable pay where applicable. Actual base salaries are based on several factors unique to each candidate, including but not limited to skill set, experience, certifications, and specific work location
We are committed to an inclusive and diverse team. ChargePoint is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.
If there is a match between your experiences/skills and the Company needs, we will contact you directly.
ChargePoint is an equal opportunity employer.
Applicants only - Recruiting agencies do not contact.
Top Skills
What We Do
Electric mobility is the smart choice. We make it the easy one, too. So easy that someone plugs into our network every 2 seconds. Since 2007, we’ve focused solely on building the best electric vehicle (EV) charging experience for everyone involved in the shift to electric.
Join us in shaping the future of mobility. If you'd like to learn more about what it's like to build the new fueling network, check out our Engineering Blog: www.chargepoint.com/engineering
