The IT Administrator II will play a vital role in the global day-to-day operations in the management of Centric Software’s IT service desk, endpoints, asset, procurement, projects, identify management. This position will be a partner with HR with employee life cycle management and Corporate Security. Resourcefulness is a necessary skill in this role. You should be able to diagnose and resolve problems quickly and have the patience to communicate with a variety of interdisciplinary teams and users. Your goal will be to ensure that our IT operations run smoothly, efficiently, and securely. You will partner with departments to ensure IT operations maintain compliance.
Responsibilities:
- Collaborate with our service desk and operations teams.
- Respond to and resolve service desk requests promptly and efficiently.
- Enhance integration with Azure AD, OKTA and on-premises AD.
- Manage and support Microsoft 365 environments.
- Manage projects and define processes.
- Monitor systems and respond immediately to security or usability concerns.
- Maintain and improve security through regular auditing and administration of access controls.
- Install, manage, and provide technical support for hardware and software configuration.
- Respond to and resolve service desk requests promptly and efficiently.
- Upgrade systems as required for enhanced functionality and security issue resolution.
- Perform routine systems administration as needed.
- Install and test computer-related equipment for Proof-of-Concepts.
- Continuously improve technical documentation, manuals, and IT policies & procedures
- Assists in the evaluation of the performance of the department in meeting objectives, and determining where costs can be reduced, what can be improved and what should be changed.
- As needed travel to worldwide offices
- Onboarding and Offboarding procurement, access, and IT Orientations
Qualifications:
- 4 years of experience with a bachelor’s degree related to Information Technology or an associate degree accompanied by relevant Microsoft Expert Certifications with an or 6 years of experience as a subject matter expert in:
- Microsoft 365 Administration with Microsoft Azure, Intune, and conditional access policies.
- Endpoint management.
- Procurement.
- Vendor management.
- Scripting in PowerShell.
- Resourcefulness and problem-solving aptitude.
- Excellent verbal and written communication skills.
- Be able to work with vendors or consultants to outsource special expertise.
- Relevant Microsoft Expert Certifications: Azure Solutions Architect Expert and or Microsoft 365 Enterprise Administrator Expert
Top Skills
What We Do
Centric Software® is the innovator behind the #1 Product Lifecycle Management (PLM) platform, Centric PLM™, that is blazing the trail for brands, manufacturers and retailers across all segments of the consumer goods industry. Headquartered in Silicon Valley, Centric Software has shattered the mold to create state-of-the-art digital solutions to satisfy the needs of every player in the market, large and small, and supports their mission to develop high-quality, sustainable products that are on time and on trend.
- Centric PLM delivers enterprise-class merchandise planning, product development, sourcing, quality and product portfolio optimization innovations specifically for fast-moving consumer industries. Centric PLM streamlines the product development process from concept to retail.
- Centric Planning provides best-in-class data and visually driven financial, merchandise and assortment planning as well as store and vendor forecasting to maximize margins and for seamless and fast, pre and in-season execution.
- Centric Visual Boards improves collaboration and decision-making of merchandising and buying teams through intuitive digital boards, driving innovation and decreasing time to market.
All Centric solutions are market-driven, ensuring they meet the needs of customers. These innovations include the first ever PLM mobile apps, 3D CAD connectors, sustainability integrations, and more. Centric Software has the highest user adoption rates in the industry and proudly maintains a 99% customer retention rate due to its seamless implementation methodology which ensures that 100% of its customers go live. Centric Software is proud to provide the best solution, backed by the best team to service the best customers.
Centric Software is a subsidiary of Dassault Systèmes (Euronext Paris: #13065, DSY.PA). For more information, please visit www.centricsoftware.com.
