IT Administrator
Who are we?
FalconX is the most advanced digital asset platform for institutions. We provide trade execution, credit & treasury management, prime offering and market making services. Given our global operations, industry-leading technology and deep liquidity, we have facilitated client transactions of $1 trillion in volume. Our products & services are regulated, compliant and trusted.
We are a team of engineers, product builders, institutional sales and trading leaders, operations experts, and business strategists. Our teammates have entrepreneurial experience and come from companies such as Google, Apple, Paypal, Citadel, Bridgewater, and Goldman Sachs. And, we embody our values: Think big; Drive bold outcomes; Be one team; Iterate with speed; and be an entrepreneur.
We prioritize learning. Outcomes are mission-critical, but we also believe that learning in success and in failure will drive our continued success. Our industry is emergent - there’s no shortage of experiments to get involved with and to continue growing and learning together.
Responsibilities
- Support, maintain, and troubleshoot systems, including Macs, and PCs, utilizing Windows 10, MacOS, Google Workspace, wireless devices, antivirus software, security software, etc.
- Setup user accounts as well as order and install laptops for new users
- Support access management, onboarding, and offboarding of employees
- Support with security and compliance tools such as EDR (Endpoint detection and response), MDM (Mobile Device Management), DLP (Data Loss Prevention), and other security software
- Troubleshoot and resolve IT issues via Slack, Google Meet, and the internal ticketing system
- Document steps and procedures internal to the team using an internal documentation platform
- Maintain an asset inventory of all hardware, software, and computer peripherals
- Perform additional tasks as required
You look like -
- Action-oriented go-to-market inclined thinker
- Have a track record of success breaking down + solving ambiguous problems
- Believe done is better than perfect
- Are outcome-oriented
- Have demonstrated diligent prioritization and focus alongside empathetic cross-functional collaboration
- Strong understanding of cryptocurrency market structure and participants
- Team-oriented and demonstrated willingness to roll up the sleeves and get into the weeds
Experience -
- 3+ years of IT experience in a fast-growing startup environment
- Major in Management Information System, Computer Science desired but not required
- Exceptional customer service
- Excellent written and verbal communication skills
- Ability to work with minimal supervision
- Ability to efficiently prioritize often fluctuating workload
- Strong problem solving and ability to learn quickly in a dynamic environment
- Experience with working as a part of a team
Base pay for this role is expected to be between $92,000 and $127,000 USD. This expected base pay range is based on information at the time this post was generated. This role will also be eligible for other forms of compensation such as a performance linked bonus, equity, and a competitive benefits package. Actual compensation for a successful candidate will be determined based on a number of factors such as skillset, experience, and qualifications.
Notice at Collection and Privacy Policy
Applicants located in California and/or applying to a role based in California, please refer to our Notice at Collection and Privacy Policy here.
Inclusivity Statement
FalconX is committed to building a diverse, inclusive, equitable, and safe workspace for all people. Our roles are intended for people from all walks of life. We encourage all those interested in applying to our organization to submit an application regardless if you are missing some of the listed background requirements, skills, or experiences!
As part of our commitment to inclusivity, FalconX would like to acknowledge that the EEOC survey has limited potential responses that you can select. For legal reasons, FalconX must use this language to align with federal requirements, however, we want to ensure that you are able to provide a response to our own voluntary survey questions about your identity that best aligns with your most true self.
FalconX is an equal opportunity employer and will not discriminate against an applicant or employee based on race, color, religion, national origin, ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, veteran or military status, genetic information, citizenship, or any other legally-recognized protected basis under federal, state, or local law.
Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and other applicable state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on FalconX. Please inform FalconX’s People team at [email protected], if you need assistance with participating in the application process.