Who We Are

As one of the largest independent agencies in Texas, we’re proud to be known for our exceptional, values-based culture and are consistently recognized as one of the best places to work. We believe this serves as a reflection of our excellent client service, our philanthropic efforts, focus on employee well-being, sound financial management, and a bright prospect for the future.

Role Summary

This role will provide first-response support to associates for all AV equipment related issues, as well as assisting the Director of Technology with new hire orientation & setup assistance. This role will also partner with our outsourced IT resource to address in-office IT needs.

What You Will Do

• Partner with outsourced IT resource to set up new computers.
• Conduct troubleshooting of hardware, software, and network issues.
• Conduct audio and video setups for public programs and meetings (all things AV equipment related).
• Maintain and/or develop step-by-step procedural documentation.
• Provide IT orientation assistance for new employees.
• Manage hardware inventory system.
• Support business-related smartphone use (including MFA and all applications).
• Assist in ad hoc IT related projects as directed.

What You Will Bring

• Technical school degree/certificate, including Microsoft certifications
• 2+ years of experience providing operating system and standard office application support including installation and troubleshooting/resolution of software-related errors
• Knowledge of Microsoft Windows and Office 365, OSX, iOS, and Android technology

What You Will Experience

• Competitive compensation package
• Generous time-off allowance, as well as major holidays
• Comprehensive benefit selection, including company 401(k) match
• Gym membership reimbursement

Hotchkiss is an EOE and drug-free workplace. All applicants must be authorized to work in and currently reside in the United States.

NO AGENCIES OR 3RD PARTY INQUIRIES