IT Administrator

Kela is a defense technology startup pioneering next generation command-and-control and data infrastructure systems. We empower defense organizations with scalable and secure platforms that integrate sensors, AI, and mission-critical technologies to deliver real-time operational intelligence.

We are seeking a proactive and hands on IT Administrator to support and operate Kela's global IT environment.

This role combines end-user support, endpoint management, SaaS administration, identity management, security, compliance, and operational IT projects. The successful candidate must be comfortable handling both day-to-day operational tasks, such as preparing laptops and workstation setups, and more advanced initiatives such as onboarding new SaaS platforms, improving security posture, and supporting cross-functional business projects.

Responsibilities

User & IT Support: Deliver responsive, hands-on IT support and SLA-driven ticket resolution for global employees across the entire user lifecycle (onboarding to offboarding).

Endpoint & Hardware Management: Configure, maintain, and manage the full lifecycle of Windows, macOS, and Linux devices, mobile endpoints, and workplace/meeting room equipment.

Asset Tracking & Procurement: Maintain accurate IT asset inventories, track hardware throughout its usage, and coordinate procurement and logistics with vendors.

SaaS, Identity & Security: Administer enterprise SaaS platforms (Microsoft 365, Entra ID, Google Workspace) while managing access controls, SSO, MFA, licensing, endpoint security, and compliance.

Projects & Process Automation: Lead IT operational projects and cross-functional initiatives (HR, Finance, Security, Ops) to drive automation, process efficiency, and technical documentation.

Infrastructure & Vendor Coordination: Support local office networks, printers, access control systems, and meeting rooms while coordinating with external vendors and service providers.

Requirements

• 3+ years of experience in IT Administration, IT Operations, or Technical Support.
• Strong experience with Microsoft 365, Entra ID, and Google Workspace.
• Experience supporting Windows, macOS, and Linux endpoints.
• Familiarity with endpoint management and security tools.
• Experience managing SaaS applications, assets, and IT operations.
• Strong troubleshooting, organizational, and multitasking skills.
• Excellent English communication skills.

Advantage

• Experience in startup or high-growth environments.
• Experience with Intune, Jamf, Kandji, ManageEngine, or similar platforms.
• Experience with PowerShell, Bash, or automation tools.
• Familiarity with ISO27001 and SOC2 environments.
• Experience supporting global teams.