IT Administrator - M365 Support Engineer

Reposted 9 Hours Ago
Be an Early Applicant
Pune, Mahārāshtra, IND
In-Office
Mid level
Industrial
The Role
Provide ITSM support for M365 applications, troubleshoot and maintain IT systems, document procedures, and coordinate with IT staff and clients.
Summary Generated by Built In

The Key Skills Required.

  • Application knowledge M365 standard apps

The following apps are in focus for the standard application app

  • M365 administrator
  • M365 Access Packages
  • M365 Office Macros & Add-Ins
  • Planner &To Do
  • One Note
  • Whiteboard
  • Forms
  • Workday Teams App
  • Application knowledge MS Teams
  • Responsible for providing ITSM support to the business and customers.
  • Create and maintain documentation and operational procedures.
  • Complete back-end support, troubleshooting, system integrations, upgrades, administration, and maintenance of the internal ITSM tool with a focus on user experience and productivity.
  • Application knowledge One drive
  • Deployment of Infrastructure improvements on Client environments
  • Assist in maintaining and deploying other Client applications and environments
  • Leading initiatives for researching and deploying new applications
  • Coordinating various IT Staff and Operations
  • Assist in managing Support Services and related deliverables
  • Working with End-Users and Vendors to support applications and environments
  • Working with Client Stakeholders on strategy and vision

Supporting Client initiatives remotely and on premise

Should possess very good knowledge in the areas of :

  • In-depth knowledge of M365 related services and experience is a must.
  • Proof point experience is a plus.
  • Expert understanding of Microsoft Exchange Online.
  • Experience with Microsoft Teams.
  • Solid understanding of ITIL/ITSM best practices.
  • Experience with Email archiving/retention solutions a plus.
  • Ability to work independently and as part of a team.
  • Certifications in this field are a plus.
  • Strong analytical and problem-solving skills and detail oriented.
  • Firm knowledge of technical details of SMTP / e-mail in general and therefore to analyse e-mail headers in order to determine additional data such as real origin etc.
  • Expert regarding the operation of Outlook & Exchange from a user’s perspective
  • Firm grasp of phishing techniques and e-mail based attack patterns
  • Ability to prioritize workload and consistently meet deadlines.
  • Strong organizational skills; attention to detail.

Preferable (Nice to have) skill

  • Relevant professional certifications, such as MS 500, MS 700 certifications.

Skills Required

  • In-depth knowledge of M365 related services
  • Experience with Microsoft Exchange Online
  • Solid understanding of ITIL/ITSM best practices
  • Strong analytical and problem-solving skills
  • Expert regarding the operation of Outlook & Exchange from a user's perspective
  • Relevant professional certifications, such as MS 500, MS 700

KSB Company Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about KSB Company and has not been reviewed or approved by KSB Company.

  • Fair & Transparent Compensation Pay is considered fair or good in multiple contexts, especially where metal‑industry collective agreements apply. Consistent, on‑time wages and structured tariff pay bolster perceptions of fairness in covered roles.
  • Leave & Time Off Breadth Paid time off is abundant in the United States, with holiday entitlements highlighted as a strong point. This breadth of time off stands out within the overall package.
  • Retirement Support Company pension options and profit sharing are available in Germany, alongside defined benefit and defined contribution arrangements at group level. These programs indicate structured retirement support where they apply.

KSB Company Insights

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The Company
HQ: Frankenthal
7,233 Employees
Year Founded: 1871

What We Do

ABOUT KSB KSB is one of the world’s leading suppliers of pumps, valves and related systems. KSB combines innovative technology and excellent service to provide intelligent solutions. This approach means that KSB employees are close to customers on all continents, providing them with pumps, valves and systems for almost all applications involving the transportation of liquids. A comprehensive range of services rounds off this customer-focused portfolio. KSB has been growing continuously since it was founded in 1871. Today the Group has a presence on all continents with its own sales and marketing companies, manufacturing facilities and service operations. More than 15,600 employees generate annual consolidated sales revenue of two billion euros. KSB WORLDWIDE With production plants, sales offices and agents in more than 100 countries, KSB is close to its customers throughout the world. Direct contact with local KSB specialists makes it easier for companies to implement their projects quickly, flexibly and at a high level of quality. KSB IN THE MEDIA www.facebook.com/KSB.Company www.twitter.com/KSBcompany www.youtube.com/user/ksbcompany https://www.instagram.com/ksbcompany/ FROM A SINGLE SOURCE: PUMPS AND VALVES, SERVICES AND SYSTEMS: • Pumps and valves for industrial applications • Comprehensive KSB services and original spare parts • Pumps, valves and systems for building services • Automation and drive solutions • Pumps, valves and systems for renewable energy applications • Slurry pumps for mining, suction dredgers and the oil sand industry • Pumps, valves and systems for water applications • Pumps, valves and systems for waste water applications • Pumps, valves and systems for energy applications

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