Allow us to introduce ourselves
Hello there! We’re Appinio, a global market research company that combines an AI-powered insights platform with expert consultancy. On a mission to make the world a little more fact-based, we help companies understand how consumers think and make smarter decisions.
We started out in Hamburg back in 2014, but we’re now humbled to call the world our playground, with over 260 employees spread across 13 countries (we’re remote-first), 2600+ international clients, delivering research from +190 markets, globally.
Want to be a part of the Appinio movement? 🚀
Here at Appinio, we value transparency in our recruitment process, and we've created a blog to share what to expect during each step of our journey together: here
- You will be the primary contact for managing our critical Software as a Service (SaaS) tools.
- Administration, configuration, and maintenance of Google Workspace, Slack, ClickUp and other SaaS tools across the business, ensuring user accounts and security settings are correctly managed.
- Provisioning and management of our fleet of macOS endpoints via Mosyle MDM, as well as administration of our BYOD program via Google Workspace.
- You will provide first and second-level internal IT support for all employees, troubleshooting issues related to hardware, software, and network connectivity.
- You will document, track, and monitor IT support requests using a ticketing system to ensure timely resolution.
- You will develop and maintain documentation, including IT guides, knowledge base articles, and standard operating procedures.
- You will manage the procurement and deployment of new hardware (laptops, monitors, peripherals etc.) to the team.
- Administration of our device fleet via Mosyle MDM and Google Workspace (BYOD).
- You will maintain a detailed and accurate inventory of all IT assets.
- You have proven experience as an IT Administrator or in a similar role.
- You have strong working knowledge of Google Workspace administration.
- You have working knowledge of other common SaaS tools like Slack or ClickUp.
- You have familiarity with hardware procurement processes and asset management.
- You have excellent problem-solving skills and the ability to work independently.
- You have experience in SaaS-only, remote-first working environments.
- You are fluent in English, strong communication skills and friendly demeanour.
Important: Your tasks will require you to come in to our Hamburg office occasionally (1 - 2 times per week, not necessarily for the entire day).
What’s in it for you?
- Flexibility Policy - Our flexibility policy means there is no hard cap on the number of vacation days you can take
- Temporary work from abroad - If you're based in the EU, you can work outside your country of residence for up to 180 days per year
- All the hardware you need and your own MacBook
- If you are located in Hamburg or Berlin, you'll get a Deutschland ticket or access to a mobility budget with the NAVIT app to get you to and from the office space
- Subsidised Urban Sports Club or ClassPass membership based on location.
- In case you’re located in one of the cities where most of our fellow Appinioneers are (Hamburg, Berlin, Munich, London, Madrid, Barcelona, or New York), you can get access to our Co-working spaces
Kind reminder: Please ensure that your application is submitted in English.
This post not only outlines our ideal candidate but also serves as an inspiration for what this role can evolve into. Even if you consider yourself an 80% fit but have a genuine passion for this position, we encourage you to apply. We're eager to hear from individuals who share our enthusiasm.
Appinio is an equal-opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Please read our privacy policy here.
Skills Required
- Proven experience as an IT Administrator or in a similar role
- Strong working knowledge of Google Workspace administration
- Working knowledge of SaaS tools like Slack or ClickUp
- Familiarity with hardware procurement and asset management
- Excellent problem-solving skills
- Experience in SaaS-only, remote-first working environments
- Fluency in English with strong communication skills
What We Do
At Appinio, we help companies always make the right decisions through real-time market research. As the world’s largest opinion network, every day we collect millions of responses from consumers to allow our clients to move from questions to insights in minutes. Over 2000 companies worldwide rely on us to understand how their consumers think. Want to get to know us better? Follow us on Instagram @appinio! Social media privacy policy: appinio.com/en/imprint-social-media Privacy policy: https://www.appinio.com/en/privacy
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