IT Administrator II - Development Operations (Liberian Nationals Only)

Job Summary 

The IT Administrator II - Development Operations , designs, builds, operates, and maintains the server, cloud, network, power, and deployment infrastructure that enables Ministry of Health (MOH) digital health systems. to opearte reliably and securely. and the Administrator configures servers and networks, manages hosting environment and deployment pipelines, monitors system uptime and performance, and resolve infrastructure incidents. Working closely with the team,  MOH ICT counterparts, and other stakeholders, the Administrator supports the reliable operation of EMR, DHIS2/e-Tracker, DHIS2/NMDR, eCBIS, eLIS/iRIMS, eIDSR, Open mSupply, and other supported digital systems. The role is contingent on donor approval and funding.

Roles and Key Responsibilities 

Infrastructure Build and Operations 

• Install, configure, commission, and maintain servers, network equipment, internet connectivity,  network configurations, and solar power systems at health facilities, county depots, and central-level sites supporting data systems platforms, and verify operational readiness before system go-live.
• Set up, configure, and administer cloud and server hosting environments for the EMR central server, DHIS2/NMDR, Open mSupply, and other supported systems. 

Deployment, Monitoring, and Reliability 

• Manage deployment pipelines and release processes across development, testing, staging, and production environments for supported digital health systems. 
• Monitor system uptime, server performance, and network availability across all platforms.and diagnose and resolve server, hosting, network, connectivity, and other infrastructure incidents, escalates issues when additional technical or service-provider support is needed
• Establish, document, and test backup, restoration, disaster recovery, and business-continuity procedures for hosted systems and their data
• Develop and maintain  routine hardware, network, and solar system maintenance schedule, including carrying out or directly coordinating field maintenance visits.

Security and Compliance Support 

• Implement and maintain infrastructure-level cybersecurity controls, including encryption in transit and at rest, network segmentation, and secure configuration baselines, in coordination with the Data Systems Manager. 
• Support Mobile Device Management enrollment and configuration for field devices. 
• Apply security patches to servers and infrastructure components within required timeframes and maintain accurate patch and update logs.

Coordination and Reporting

• Plan and manage assigned development operations and infrastructure activities in line with applicable CRS and USG requirements.
• Coordinate directly with MOH HMERT/ICT Unit counterparts on infrastructure standards, hosting arrangements, and handover planning. 
• Maintain accurate technical documentation of infrastructure architecture, configurations, and maintenance records. 
• Provide timely input to Data Systems for technical and financial reporting for the Data Systems Manager, CRS management, and USAID/PMI.

Preferred Qualifications 

• Master’s degree in computer science, Information Technology, Systems Engineering, or related fields.
• Experience maintaining solar-powered ICT infrastructure in low-connectivity or field settings an advantage.
• Experience supporting health information systems (DHIS2, EMR, LMIS) infrastructure preferred.

Knowledge, Skills and Abilities 

• Proven track record of successful USG-funded program management, including management of multi-activity projects, complicated data systems, logistics and large budgets, as well as commodities.
• Proven leadership and ability to build and motivate diverse and talented teams.
• Proven experience in building and maintaining institutional linkages.
• Strong hands-on technical skills in server administration, networking, and infrastructure troubleshooting.
• Ability to work independently to install, configure, and maintain ICT infrastructure in field conditions with minimal supervision.
• Good understanding of data backup, disaster recovery, and business-continuity practices.
• Strong organizational skills and attention to detail in maintaining technical documentation.
• Good communication skills for coordinating with technical and non-technical stakeholders

Supervisory Responsibilities - No

 Required Languages: Fluent in English 

Travel: Must be willing and able to travel up to 25% of the time within Liberia, including to county health facilities, depots, and MOH offices.

Key Working Relationships:

Internal: 

External: 

Basic Qualifications  

• Bachelor's degree in computer science, Information Technology, Systems Engineering, or related fields.
• Minimum of 5 years of hands-on experience in systems/server administration, DevOps, or ICT infrastructure operations, preferably in a developing-country or humanitarian/development context.
• Demonstrated experience with Linux/Windows server administration, cloud or on-premises hosting environments, and network configuration.
• Experience with deployment pipelines, version control, and environment management (development/testing/staging/production).

Agency Competencies (for all CRS Staff):

• Personal Accountability – Consistently takes responsibility for one’s own actions. 
• Acts with Integrity - Consistently models values aligned with CRS Guiding Principles and mission.  Is considered honest.
• Builds and Maintains Trust - Shows consistency between words and actions.
• Collaborates with Others – Works effectively in intercultural and diverse teams.
• Open to Learn – Seeks out experiences that may change perspective or provide an opportunity to learn new things.

Agency Leadership Competencies:

• Lead Change – Continually looks for ways to improve the agency through a culture of agility, openness, and innovation.
• Develops and Recognizes Others – Builds the capacity of staff to reach their full potential and enhance team and agency performance.
• Strategic Mindset – Understands role in translating, communicating, and implementing agency strategy and team priorities.

What we offer

CRS offers U.S. based staff a comprehensive benefits package, including medical, dental, life insurance, vision, and a generous retirement savings plan.  Benefits packages for successful candidates employed outside the U.S. are based on the country of employment/in-country office where the candidate will perform the role.  CRS´ work culture is a collaborative, mission-driven culture committed to improving the lives of the poor throughout the world. 

Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. Catholic Relief Services works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality.  Catholic Relief Services’ relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance, and peacebuilding.  We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRS’ processes and policies reflect our commitment to safeguarding children and vulnerable adults from abuse and exploitation.

CRS welcomes candidates from the countries and regions in which we work. In the event the successful candidate is an expatriate, the anticipated duration of the assignment is informed by a term limit, based on the type and level of the job and the needs of the agency.

CRS is committed to safeguarding program participants, community members, staff and volunteers from all forms of exploitation and abuse.  The successful candidate is expected to sign and adhere to CRS´ Code of Conduct.

CRS talent acquisition procedures reflect our commitment to safeguarding the rights and dignity of all people - especially children and vulnerable adults - to live free from abuse and harm.

Disclaimer:  This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position. 

CRS is an Equal Opportunity Employer.

General Requirements

CRS offers are contingent on the selected candidate’s ability to legally work where the position is to be performed. Every government has a unique set of work permit eligibility requirements.  All positions requiring residence or frequent travel outside a home country must undergo and clear a pre-employment medical clearance; some work permit processes require clearing a separate government administered medical examination.

CRS prioritizes candidates who are citizens/ permanent residents of the countries where we have CRS offices.