IT Administrative Assistant (Order Processing / E-commerce)

Work Arrangement / Work Shift: Hybrid in Ortigas / 8am to 5pm NZT

Role Overview:
We are seeking a hard-working Administrative Assistant to work for an I.T. Procurement and Service company based in NZ. The successful candidate will work together with a small team of hard working individuals who will collectively be responsible for much of the day-to-day activity of the company's online IT store. Quality of work, exceptional vocal and written English and attention to detail needs to be of the highest standard and you will be required to communicate directly with customers, suppliers and NZ based staff through email, phone and live chat.

What You’ll Be Doing:

• Processing, monitoring, and updating of daily sales orders.

• Processing, monitoring and troubleshooting of customer return enquiries and return ticket system

• Monitoring and updating of customer back orders

• Monitoring and updating of orders with overdue payment

• Supplying courier tracking information and liaising with both suppliers and customers for any delivery queries.

• Updating and analysing daily stock levels and prices from our suppliers.

• Responsible for any emails received to the administrative inbox.

• Adding/editing new and existing products to our website by taking content from our suppliers & vendors websites as well as sourcing picture and video content from sources such as google and youtube.

• Identifying, creating and monitoring supplier and vendor product promotions on our website.

What You’ll Need:

• At least 1-2 years experience handling BPO order processing/e-commerce (chat, email, and calls)

• Fluent in English, both written and verbal to communicate with company, suppliers and internal NZ team (C1 or C2 (Advanced / Proficient) - English Assessment)

• Adept understanding of IT products (Hardware and software)

• Process driven with a high attention to detail

About Atticus: 

Atticus Advisory Solutions Inc. is a specialized remote staffing and IT offshoring firm based in the Philippines, providing vetted, high-quality Filipino talent to global tech startups, SMEs, and consulting firms, focusing heavily on niche areas like ERP (NetSuite), Accounting and Finance and IT, offering integrated recruiting, upskilling, and HR support to ensure high retention and reliable offshore teams. 

Atticus provides a comprehensive solution for international companies to build dedicated, outsourced teams and efficiently scale their technical and administrative capabilities by leveraging skilled Filipino talent, managed with a focus on quality and long-term retention. We ensure the teams perform like extensions of the client’s own operations.

Who We Are:

We are a customer-focused organization that puts people at the heart of everything we do. We believe great outcomes come from strong collaboration, where ideas are openly shared and teamwork is valued.

Our team members are proactive and confident—they take ownership, speak up, and are not afraid to ask questions. We encourage curiosity and continuous improvement, empowering everyone to challenge the status quo and find better ways of working.

We foster a growth mindset, where learning is continuous, feedback is welcomed, and mistakes are seen as opportunities to grow. Here, you are supported to develop your skills, improve processes, and make a meaningful impact.

Why Join Us:

At Atticus Advisory Solutions Inc, we value our employees and provide a positive and collaborative work environment. We offer competitive compensation, benefits, annual leaves, health and medical insurances. Our culture offers flexible working arrangement and opportunities for growth and development.