Issuing and Deposits Partnerships Lead

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 50+ million monthly active customers. We want to redefine the world's relationship with money to make it more relatable, instantly available, and universally accessible.
Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We've been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.
The Role
The Issuing and Deposits Strategic Accounts Lead will be responsible for developing relationship management and optimization strategies which have substantial impact on critical partnerships for Cash App. You will lead a department and ensure that the strategy and tactical execution drives strong partner relationships and positions the company for continued growth and success.
The role will sit in our Issuing team and report to the Head of Issuing Strategy, Partnerships and Operations. This team is responsible for managing the critical external ecosystem partners including banks and processors.
This role requires a strategic thinker with a keen eye for detail and a passion for operational excellence. You can effortlessly connect the dots between how products are built, and how products are used and have the ability to collaborate with cross functional teams to ensure seamless product delivery.
You Will

• Lead a dynamic team in an environment that is constantly changing. You will direct and evaluate individual/team performance and take appropriate action to meet and/or exceed performance standards.
• Build, enhance and maintain relationships with the most senior contacts at partner organizations, ensuring partner's overall service needs are satisfied. You will serve as a representative and participant in industry events to provide exposure for the business.
• Provide thought leadership and advise senior management on relationship management strategies which optimize partner capabilities, achieve desired business results and reduce risk.
• Serve as a relationship escalation point for critical partnerships to resolve open risks, issues, compliance findings, and operational escalations.
• Contemplate the appropriate SLAs to establish across the partnership ecosystem to build strong processes for both internal and external stakeholder management.
• Evaluate, document and improve contractual structures across the partnerships while aligning with internal teams for contract negotiation.
• Manage the development, implementation and continuous improvement of policies, procedures and systems.
• Work closely with diverse teams, including the GTM and product teams, throughout all project phases, from initial development to implementation.
• Stay informed about industry trends, best practices, and emerging technologies to drive innovation and maintain a competitive edge.
• Collaborate cross-functionally with counterparts throughout the business.
• Cultivate strong working relationships with all business partners, communicate strategy, and resolve issues

You Have

• 12+ years experience in a customer facing delivery, implementation, product or technology consulting role. Bonus points for experience in high growth technology companies or Fintech Banks.
• Strong understanding of the payments ecosystem in the card issuing and tokenization space.
• Understanding and background of the fintech regulatory environment impacting issuance and deposit products.
• Confidence working with technical and non-technical cross-functional teams; you are able to understand and articulate customer needs, while understanding how things work so you can troubleshoot issues with technical teams and advise on product solutions
• Solution oriented w/ strong analytical skills. Experience with data reporting & dashboards, identifying trends and creative problem solving
• Proven abilities to ask the right questions and to use sound business judgment when collaborating with a wide range of partners (external and internal)
• Effective and mature communicator, able to convey complex ideas in a clear, concise manner both verbally and in writing; comfortable in technical and business discussions
• Excellent leadership skills with the ability to develop talent, build strong cross-functional relationships and work collaboratively. Experience in building trusted relationships and influencing others (including executive audiences)
• Self-starter who leans in and can multitask in fast-paced and often ambiguous environments

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We also consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page .
Block will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
To find a location's zone designation, please refer to this resource . If a location of interest is not listed, please speak with a recruiter for additional information.
Zone A:
$189,000 - $283,600 USD
Zone B:
$189,000 - $283,600 USD
Zone C:
$189,000 - $283,600 USD
Zone D:
$189,000 - $283,600 USD
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Check out benefits at Block.
Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.