With a career at The Home Depot, you can be yourself and also be part of something bigger.
Position Purpose:
The ISE Issue Resolution Specialist is responsible for resolving issues logged by the MET and third party associates in our stores when executing projects. The specialist will be responsible for leveraging training, issues matrices, and departmental knowledge to drive expedited resolution and allow in-store labor teams to complete projects as quickly as possible.
Key Responsibilities:
- 70% Review issues logged by MET or third party labor associates related to projects being executed in our stores. Assess issue, determine resolution, and deploy necessary adjustments and/or items to enable completion.
- 20% Train on upcoming projects to ensure good base knowledge before execution begins
- 10% Escalate pervasive issues which require departmental support
Direct Manager/Direct Reports:
- This position reports to the Issue Resolution Manager.
- This position has no direct reports.
Travel Requirements:
- Typically requires overnight travel less than 10% of the time.
Physical Requirements:
- Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Working Conditions:
- Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Minimum Qualifications:
- Must be eighteen years of age or older.
- Must be legally permitted to work in the United States.
Preferred Qualifications:
- Prior issue resolution or call center experience
- Strong written and verbal communications skills, presentation and facilitation skills
- Proficient in: Microsoft Office Suite including Excel, PowerPoint, Project, and Word
Minimum Education:
- The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Minimum Years of Work Experience:
- 1
Competencies:
- Highly organized.
- Excellent written and verbal communication skills.
- Strong ability to multi task and handle competing priorities at once.
- Strong decision making and problem solving skills.
Skills Required
- Must be eighteen years of age or older
- Must be legally permitted to work in the United States
- High school diploma or GED
- Minimum 1 year of work experience
- Highly organized
- Excellent written and verbal communication skills
- Strong ability to multitask and handle competing priorities
- Strong decision making and problem solving skills
- Prior issue resolution or call center experience
- Presentation and facilitation skills
- Proficient in Microsoft Office Suite including Excel, PowerPoint, Project, and Word
The Home Depot Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about The Home Depot and has not been reviewed or approved by The Home Depot.
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Retirement Support — A 401(k) plan with company matching supports long-term savings alongside core pay. Retirement programs are consistently positioned as a meaningful part of total compensation.
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Equity Value & Accessibility — An Employee Stock Purchase Plan enables discounted stock ownership as a core element of compensation. Equity opportunities complement wages and are accessible beyond full-time salaried roles.
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Strong & Reliable Incentives — Profit-sharing and store-performance bonuses offer additional earnings opportunities beyond base pay. Incentive programs are described as recurring and tied to store results.
The Home Depot Insights
What We Do
The Home Depot, the world’s largest home improvement specialty retailer, values and rewards dedicated, knowledgeable and experienced professionals. We operate over 2,200 retail stores in all 50 states, the District of Columbia, Puerto Rico, the U.S. Virgin Islands, Guam, Canada and Mexico. All of our associates have one thing in mind — helping our customers build and improve upon their homes. Join The Home Depot team today and see for yourself why we are consistently ranked as a top Fortune 500 company.
