Rise

ISP Network Engineer

Posted 4 Hours Ago

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Cebu City, Cebu, Central Visayas, PHL

Hybrid

Junior

Fintech • HR Tech • Payments • Web3

The Role

Provision, deploy, and troubleshoot ISP services (Dedicated/Shared Internet, Carrier Ethernet/L2). Respond to NOC/support queries, perform MTR/isolation tests, follow template configs, and join on-call/night/weekend rosters while assisting senior engineers.

Summary Generated by Built In

RISE is on a mission to accelerate internet for the Philippines by providing excellent services and high-quality support to our business and wholesale partners. We focus on the efficiency of connectivity through initiatives like GetaFIX and Open Access Network, ensuring we maintain a benchmark for reliability and installation speed. Our culture is built on transparency and ownership, where team members are encouraged to exceed expectations and advance the country’s digital landscape together.

A Network Engineer I will typically have at least 1 year experience in a hands-on networking role, along with a relevant degree (or 3 years+ of vocational experience). They will complete complex structured/standard tasks and assist more senior engineers in non-standard activities. They should have a strong understanding of IP networking concepts that would be roughly equivalent to CCNA/JNCIA level.

Duties and responsibilities

Provision and troubleshooting of all basic services across different regions
- Dedicated Internet
- Shared Internet
- Carrier Ethernet/L2 services
- New Product Deployments
- Participate in the On Call, Night Shift, and weekend roster
- Understand all common network alerts and their impact
- Answer Support/NOC queries unaided
- Deploy new devices following the template config of other devices
- Assists in investigating and resolving network problems
- Carries out agreed operational procedures of a routine nature
- Handle client calls when needed or through our hotline using softphone applications to provide basic troubleshooting guidelines such as performing MTR or isolation test

The ideal candidate will have:

Bachelor's Degree in Computer Science, Engineering or related area
2 + years' of experience with network administration or general IT
Solid understanding of IP networking fundamentals (do you know a MAC from an ARP?)
Strong oral and written English communication skills
A huge drive to learn and grow as an engineer

Join the mission!

Be part of a growing mission-oriented business that requires new leaders who are proficient, proactive, and direct. Be rewarded with great colleagues, a supportive environment, a competitive salary, and a compensation package that includes HMO for you and your family. Flex time is offered for some roles and your teammates will be there to help as you further hone your skills and accomplish responsibilities. Make a difference and grow with us.

Skills Required

Bachelor's Degree in Computer Science, Engineering or related
1+ years hands-on networking experience (or 3+ years vocational networking experience)
2+ years of network administration or general IT experience
CCNA/JNCIA-level understanding of IP networking fundamentals (MAC, ARP, routing, switching)
Experience provisioning and troubleshooting Dedicated Internet, Shared Internet, Carrier Ethernet/L2 services
Experience using MTR and softphone applications and answering NOC/support queries
Strong oral and written English communication skills
Willingness to participate in on-call, night shift, and weekend roster
Drive to learn and grow as an engineer

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The Company

304 Employees

What We Do

Our mission is to accelerate internet for the Philippines. RISE provides the best possible internet service experience to customers and works to continually improve our internet service characteristics, including speed, reliability, and overall quality. We focus on providing high-quality, competently supported internet services to enterprise, government, and educational clients. Upgrade to RISE.