Infrastructure Engineer

EMPIST is a full-service IT company, providing businesses with the technology they need to succeed. Each day we strive to create a teamwork-led environment that fosters the success of not just our clients and our business but of our employees, too.

Infrastructure Engineer

Onsite - Athens, Greece 

Overview:

Join our growing global Infrastructure Services Group (ISG) and play a key role in designing, building, and supporting modern infrastructure environments for clients across the US and Europe! As an Infrastructure Engineer, you will work with a highly skilled team on a mix of cloud, hybrid, and on-prem solutions, contributing to migrations, modernization initiatives, and advanced troubleshooting.

This role is ideal for engineers who enjoy variety, hands-on technical work, and the opportunity to grow into a Lead Engineer or Infrastructure Architect. You'll collaborate closely with teammates across Chicago and Athens while having access to strong mentorship, certification support, and a mature engineering ecosystem.

Responsibilities 

• Infrastructure Support: Deploy, configure, and maintain servers, storage, virtualization platforms, networking components, and cloud services across diverse client environments. 

• Cloud & Hybrid Environments: Lead or contribute to Azure and Microsoft 365 migrations, integrations, optimizations, and modernization initiatives. 

• Monitoring & Maintenance: Perform routine monitoring and health checks across client environments. 

• Backup Operations: 

• • Monitor daily backup jobs and replication tasks. 

• • Escalate and assist in remediation of failed backups. 

• • Validate backup integrity as requested and maintain related documentation. 

• Incident Response: Lead complex escalations, coordinate with internal teams and vendors, and document post-incident findings. 

• Documentation: Maintain accurate and up-to-date technical documentation and configuration records. 

• Internal Collaboration: Work closely with Managed Services, NOC, and ISG teams to ensure seamless service delivery and operational continuity. 

• Client Interaction: Provide professional, timely communication and support for client tickets and project tasks, primarily remote with occasional onsite work. 

Qualifications 

• 5+ years of experience in IT infrastructure engineering or systems administration. 

• Advanced experience with Microsoft 365, Azure administration, and identity services. 

• Strong knowledge of Active Directory, Azure AD, Group Policy, DNS, DHCP, and related Windows infrastructure services. 

• Strong proficiency in Windows Server (2012–2025) and associated infrastructure services including DNS, DHCP, Group Policy, NPS, and file services. 

• Hands-on experience with virtualization technologies (preferably VMware & Hyper-V). 

• Working knowledge of networking fundamentals (DNS, DHCP, VLANs, firewalls). 

• Experience with MFA platforms (Duo, Azure MFA). 

• Experience using RMM tools. 

• Ability to troubleshoot infrastructure issues and escalate when required. 

• Experience documenting processes and creating knowledge base content. 

• Strong customer service orientation and communication skills. 

• Ability to multitask effectively in a fast-paced environment with minimal supervision. 

• Self-motivated, organized, and committed to ongoing learning. 

• Ability to work in a global team and support after-hours tasks when required. 

• Experience and willingness to work on an on-call rotation. 

• Familiarity with backup technologies and disaster recovery concepts. 

• Relevant certifications are a plus (Microsoft, VMware, CompTIA, etc.). 

• Strong communication skills, attention to detail, and ability to follow structured processes. 

• Ability to work within a global team and support after-hours tasks as needed for international clients. 

Preferred Qualifications 

• Azure Administrator or Azure Fundamentals certification. 

• VMware Datacenter (VCP-DCV) certification or equivalent experience. 

• Experience with ITGlue documentation. 

• Experience participating in or leading infrastructure projects. 

Benefits 

• Private health insurance. 

• Professional development and certification support. 

• Collaborative, growth-oriented work environment. 

• Catered lunch and complimentary beverages. 

Career Path 

This role offers a progression path toward Lead ISG Engineer or Infrastructure Architect roles based on demonstrated technical leadership, solution design capability, and consistent delivery excellence. 

EMPIST is a 26-year-old global company with US locations in the heart of the Loop in Downtown Chicago near all major transportation, Downtown Elmhurst on York Road and an office in Phoenix, AZ. We also have our European HQ in Athens, Greece. We have been named to the Inc 500/5000 list for 8 out of the last 9 years which recognizes the fastest-growing, privately held businesses across the nation. We've also been chosen as one of the 501 most influential MSPs in the world (#73 in 2024) recognized on the Channel Futures 501 list for 10 straight years.