Job Title: iScala Technical Support
Experience: 6-8 years
Job Description:
We are seeking an experienced iScala Technical Support professional to join our team. The ideal candidate will have thorough knowledge of iScala ERP systems and proven experience in providing high-quality technical support to clients. The technical support specialist will be responsible for diagnosing and resolving issues, supporting system upgrades, and ensuring optimal performance of the iScala platform.
Key Responsibilities:
Provide technical support for iScala ERP system users, identifying and resolving complex issues while assisting support to end users.
Responsible for the development, troubleshooting, and ongoing support of iScala ERP systems, as well as the related Edge Apps ecosystem.
Provide advanced troubleshooting on complex systems involving interactions between iScala ERP, databases, external Edge Apps integrations, including development and support.
Manage localization, electronic invoicing and advanced functions, complying statutory and regulatory requirements.
Automate Processes and secure workflow integrations using Epicor Service Connect and other technologies.
Develop Reports using MS SQL Server SSRS and other Epicor technologies.
Resolution and investigation of L3 technical issues on the iScala ecosystem. Root cause analysis and resolution of any iScala related interface issue
Ensure customer satisfaction through effective communication and problem resolution and comply SLA standards.
Conduct training sessions for end users to enhance their understanding of iScala features and functionalities.
Proactively identify opportunities for improvement in application performance, processes, and user experience. Participate in the development and implementation of new enhancements.
Participate in system upgrades and testing to ensure functionality and performance.
Qualifications:
Bachelor’s degree in computer science, Information Technology, or a related field.
6-8 years of hands-on experience in iScala technical support or a similar role.
Strong knowledge of iScala ERP system and related technologies.
iScala technical development
MS SQL Server 2019, SSRS Report Development, SSIS Development, SQL Programming
Epicor Service Connect integrations development
Excellent communication and interpersonal skills.
Strong Experience with database management and complex SQL scripting.
Ability to work independently and as part of a team in a fast-paced environment.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are passionate about providing exceptional technical support and have the required experience, we encourage you to apply.
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What We Do
At Johnson Controls, we transform the environments where people live, work, learn and play. From optimizing building performance to improving safety and enhancing comfort, we drive the outcomes that matter most. Dedicated to protecting the environment, we deliver our promise in industries such as healthcare, education, data centers and manufacturing. With a global team of 100,000 experts in more than 150 countries and over 130 years of innovation, we are the power behind our customers’ mission.
Our leading portfolio of building technology and solutions includes some of the most trusted names in the industry, such as Tyco®, York®, Metasys®, Ruskin®, Titus®, Frick®, Penn®, Sabroe®, Simplex®, Ansul® and Grinnell®.
