Job Summary:
Work as part of a team to review and monitor recordings of sales transactions for compliance. Support the Sales team by sending alerts and reminders to contact clients that have called or emailed. Review orders and approve transactions are ready for processing. Provide information to Media and Marketing team on customer feedback on inbound calls. This is an in-office position, work from home is not available at this time.
Responsibilities
- Review recorded sales & verification calls to ensure compliance with company policies.
- Review voicemail messages left for Sales and ensured follow-up
- Verify orders when volume is high
- Learn all processes within department
- Review orders from start to finish to ensure accuracy
- Process requests from Sales to update customer records
- Back-up Receptionist position for breaks on occasion
- Other duties & special projects as assigned
Education
- College degree preferred but not required
- High School Diploma (or equivalent) required
Experience:
Previous QA experience preferred; minimum 1 year customer service experience required.
Qualifications
- Customer service skills
- Strong attention to detail while maintaining focus on overall quality of work
- Excellent phone etiquette
- Ability to effectively communicate in writing
- Mid-level proficiency in Microsoft Word, Excel & Outlook
- Proficient typing at least 60 wpm
- Minimum 2 years of clerical work experience
- Experience in a Quality Assurance or Compliance position a plus
Skills
- Excellent listening skills
- Works well independently and in a team
- Well organized
- Solves problems effectively
- Excellent communication skills
- Basic computer skills
Skills Required
- High School Diploma or equivalent
- College degree
- Minimum 1 year customer service experience
- Minimum 2 years clerical work experience
- Previous Quality Assurance experience
- Experience in a Quality Assurance or Compliance position
- Mid-level proficiency in Microsoft Word, Excel & Outlook
- Typing speed of at least 60 WPM
- Excellent phone etiquette
- Strong attention to detail
- Ability to effectively communicate in writing
- Customer service skills
- Basic computer skills
- Excellent listening skills
- Ability to work independently and in a team
What We Do
U.S. Money Reserve, headquartered in Austin, Texas, is a leading private distributor of government-issued gold, silver, platinum, and palladium products. Established in 2001, our mission is to provide clients with straightforward access to physical precious metals for asset diversification, focusing on legal-tender coins as reliable financial assets rather than collectibles. Our team of knowledgeable professionals includes numismatic experts, market researchers, and a highly trained customer service group, all committed to helping clients make informed decisions about precious metals. U.S. Money Reserve also benefits from the expertise of two former U.S. Mint Directors—Philip N. Diehl and Edmund C. Moy—who support our educational efforts as well as our commitment to transparency and accuracy in all client interactions. Hundreds of U.S. Money Reserve reviews highlight our dedication to customer service and educational support. We prioritize client understanding by offering insights on economic trends, precious metals' roles in portfolio stability, and options for diversifying assets with government-backed products. These reviews reflect our ongoing efforts to deliver a superior customer experience while helping individual navigate the precious metals market with confidence. U.S. Money Reserve remains committed to providing clients with trusted, informed guidance on precious metals, making us a reliable resource for those seeking to add security and balance to their financial plans.
Why Work With Us
U.S. Money Reserve is a leader in government-issued precious metals, offering clients knowledge-driven, trustworthy service. With a culture focused on client support and integrity, our team enjoys a collaborative environment that prioritizes customer success. Explore U.S. Money Reserve reviews to see how we uphold integrity and client satisfaction.
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