⭐ Your next adventure awaits here ⭐
As an SME Manager, you are responsible for developing and maintaining a high level of product expertise in order to support sales teams, assist customers, drive adoption of new features, and represent the voice of users to Product teams.
This role combines leadership of an international team with strong hands-on involvement in presales activities, training, product development, and strategic initiatives.
Your main responsabilities :
Beyond your Team Management and Customer Enablement & Training responsibilities, you will play a key role in:
➡️ Product Expertise
- Maintain expert-level knowledge of Orbit Intelligence.
- Test new features before release and communicate them to the team.
- Understand technology trends and customer use cases.
- Identify product improvement opportunities.
- Monitor competitors and maintain the shared competitive intelligence platform.
➡️ Sales Support
- Deliver advanced product demonstrations for strategic prospects.
- Support sales teams on complex opportunities.
- Respond to technical questionnaires and RFPs.
- Advise commercial teams on optimal product positioning.
➡️ Collaboration with the Marketing & Communications Team
- Contribute to the creation of marketing content.
- Produce customer case studies.
- Prepare product presentations, including Tips & Tricks sessions and prospect webinars.
- Contribute to customer newsletters and events.
➡️ Collaboration with the IPBI Product Team:
- Collect feedback from customers and sales teams.
- Prioritize enhancement requests.
- Work closely with Product Owners to improve the product.
- Represent user needs and requirements.
- Participate in Co-Development (CODEV) initiatives.
- Analyze and share technical reasons behind lost business opportunities.
The ideal candidate combines:
- Strong people management and leadership skills.
- Deep product expertise and technical credibility.
- Presales and customer-facing experience.
- Excellent communication and presentation skills.
- Ability to work effectively across international and cross-functional teams.
- Strategic thinking combined with hands-on operational execution.
- A customer-centric mindset with a passion for product improvement and user advocacy.
Key Success Factors
- Building and maintaining a highly skilled global SME organization.
- Enabling sales success through expert product knowledge.
- Driving customer adoption and satisfaction.
- Influencing product strategy through customer and market insights.
- Strengthening collaboration across Sales, Customer Success, Product, and Marketing functions.
A few more things :
- Autonomy & time management
- Team spirit and proactivity
- Flexibility to travel (up to 25%)
Join Questel, a growing international group, and live a great human adventure!🤝
What we offer :
- Full-time, permanent position
- Best of both worlds: dive into agility and growth in a dynamic setting, supported by structured onboarding and continuous learning for your success!
- Thrive in a flat hierarchy that champions courtesy, honesty, and courage.
- Compensation: competitive package including a very attractive uncapped commission plan
- Work with a diverse range of prestigious international clients (Fortune 500, CAC40etc.)
- International teams: offices in the USA, EMEA and APAC
- Company, products and services are highly recognized in its market worldwide
📍 Job location : preferably within one of our EU office (France, Germany, Netherlands or UK)
Driven by values of entrepreneurship, respect, and integrity, Questel is committed to growth and social responsibility. We foster an inclusive, equitable workplace where all feel respected and empowered, regardless of background. Questel is an Equal Opportunity Employer, considering all qualified applicants without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or other protected factors.
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Skills Required
- Strong people management and leadership skills
- Deep product expertise and technical credibility
- Presales and customer-facing experience
- Excellent communication and presentation skills
- Ability to work effectively across international and cross-functional teams
- Strategic thinking combined with hands-on operational execution
- Customer-centric mindset and passion for product improvement and user advocacy
- Autonomy and time-management skills
- Team spirit and proactivity
- Flexibility to travel up to 25%
What We Do
Questel is a true end-to-end intellectual property solutions provider serving 20,000 organizations in more than 30 countries for the optimal management of their IP assets portfolio. Whether for patent, trademark, domain name, or design, Questel provides its customers with the software, tech-enabled services, and consulting services necessary to give them a strategic advantage. We use state-of-the-art technology such as artificial intelligence, big data, or blockchain, powered by an unparalleled network of international experts, to optimize the maintenance of any IP asset while streamlining the internal processes of our corporate and law firm clientele. These solutions, when combined with our IP cost management platform, deliver clients an average savings of 30-60% across the entire prosecution budget. Beyond IP, Questel’s mission is to facilitate the development of innovation in an efficient, secure, and sustainable way
