Teltonika IoT Solutions USA is a representative branch of Teltonika IoT Group, which has been creating and manufacturing Internet of things (IoT) for over 20 years. From connected vehicles to networking, we seek our solutions to be used globally and become an indispensable part of any business. By setting new trends we inspire our partners to change the world and use the most advanced technologies in the market.
We are constantly growing and looking for an organized IoT Solutions Engineering Specialist to join our team in Dallas, TX.
In this role, you will:
- Work with various Teltonika Telematics manufactured GNSS tracking devices that embed technologies such as Bluetooth, CANbus, RS232/RS485 and 1-Wire
- Propose different ways on how to incorporate our devices for various use cases
- Be responsible for arranging technical tasks for custom development projects and coordinating solution release to clients
- Troubleshoot, provide assistance, and consult clients via a dedicated ticketing system or online meetings/chats if they are needed
- Communicate with global international corporations that provide car sharing, rental, fleet management solutions and various other companies from different vehicle telematics fields
- Cooperate with RnD, quality assurance and project management teams to ensure the maintenance of the projects and that solutions reach the clients on time
- Have an opportunity to go on business trips to visit clients and help them directly implement Teltonika devices into their business use-cases
- Guide colleagues and customers by preparing wiki documentation or training
We believe that You:
- Telecommunications, electronics, informatics, engineering education or previous work experience in technical or engineering fields
- Passion for providing help to others, caring, willing to grow and enrich your technological know-how
- Great communication skills, are capable of fluently speaking and writing in English (proficiency in other languages will be considered as an advantage)
- Analytical and creative thinking and mindset for problem-solving and troubleshooting
IDEALLY YOU WILL ALSO HAVE:
- Understanding or basic knowledge of telecommunication technologies (2G, GPRS, 3G, 4G), CANbus, BLE
- Knowledge or work experience working with ticketing-based platforms (Jira, GitLab, OpenProject, ServiceDesk) (this will be considered as an advantage)
- Experience in customer service (this will be considered as an advantage)
What we offer:
- Competitive base salary depending on experience
- Work type: Hybrid (at least 3 days from office); Office location: Irving, TX, 75039
- Training: onboarding on Teltonika‘s internal systems, Sales process, product related topics
- Career: opportunities to increase your seniority level in the role, or become a Team Lead in the long-term
- Benefits: Company funded health insurance; 401k; 3 weeks of Paid Vacation; 6 Sick days + day off on your Birthday
- Work Environment: Multicultural and diverse environment which highly values knowledge and exchange of ideas, supportive and positive attitude in the team
*Only qualified candidates will be considered and contacted for the first round of interviews.
Skills Required
- Degree or prior work in telecommunications, electronics, informatics, or engineering
- Fluent spoken and written English and strong communication skills
- Passion for customer support, growth mindset, and willingness to learn
- Analytical and creative problem-solving and troubleshooting skills
- Understanding or basic knowledge of 2G, GPRS, 3G, 4G, CANbus, BLE
- Experience with ticketing platforms (Jira, GitLab, OpenProject, ServiceDesk)
- Customer service experience
What We Do
Teltonika IoT Group is a Lithuanian high-tech company group that designs, develops, and manufactures Internet of Things (IoT) devices and solutions for businesses, operating in niches such as telematics, networking, telemedicine, and EV charging.
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