Invoicing Specialist

With over 100 years of combined expertise, Raymond Central develops and deploys custom material handling solutions for the world's most trusted companies. As a certified Raymond dealer, we offer new and pre-owned lift trucks and forklifts, parts, storage solutions, integrated systems, fleet management and other services to support our client's operations.  

Invoicing Specialist (Kansas City, MO)

We are seeking a detail-oriented and highly organized Invoicing Specialist to join our Accounts Receivable team. This is a fully remote, full-time position reporting to the AR Manager. The Invoicing Specialist will be primarily responsible for entering customer invoices into a variety of online billing portals accurately and efficiently while supporting overall invoicing operations.

This role also includes creating and distributing manual invoices, supporting customer adoption of email invoicing, resolving invoice disputes and portal-related issues, coordinating with internal departments and customers regarding billing requirements, and assisting with collections activities as needed.

The ideal candidate is proactive, organized, customer-service oriented, and comfortable managing multiple priorities in a fast-paced environment.

We offer competitive pay, PTO/paid holidays, medical/dental/vision, retirement matching, tuition reimbursement, comprehensive training, and a variety of opportunities for professional growth. 

*This is a full-time, hourly position.

Key Duties and Responsibilities:

• Enter customer invoices accurately and timely into customer billing and procurement portals
• Create, process, and distribute manual invoices when required
• Monitor invoice submissions and follow through to ensure successful processing and acceptance
• Investigate and resolve invoice discrepancies, rejections, disputes, and portal-related billing issues
• Coordinate with customers and internal departments to resolve issues preventing invoice submission, including missing or invalid purchase orders, billing discrepancies, or incomplete documentation
• Manage and maintain customer portal access, including setup, updates, and troubleshooting
• Promote and support customer adoption of email invoicing and other electronic billing methods
• Maintain accurate invoicing records and documentation
• Communicate professionally with customers regarding invoicing requirements, status updates, and issue resolution
• Collaborate closely with Accounts Receivable, Sales, Operations, and other internal teams to ensure smooth billing processes
• Assist with collections activities on assigned accounts as business needs require, including customer follow-up regarding outstanding invoices and payment status
• Support additional AR and administrative functions as assigned 

Minimum Qualifications:

• High school diploma or equivalent
• Strong organizational skills and attention to detail
• Excellent written and verbal communication skills
• Strong administrative and time management skills
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment
• Ability to work independently in a remote environment while collaborating effectively with a team
• Professional and customer-focused communication style

Preferred Qualifications

• Experience handling invoices from either the accounts payable or accounts receivable side
• Experience working with customer billing portals or electronic invoicing systems
• Experience with ERP systems, accounting software, or related business systems
• Intermediate Microsoft Excel and Microsoft Office skills