- Join our team as anInvoicing Specialist!
The Invoice Specialist is responsible for managing invoice-related queries and processing billing transactions accurately and on time. This role focuses on resolving invoice issues, processing credit notes and rebills, issuing manual invoices, and maintaining accurate billing records in line with company policies and internal controls.
Working across Salesforce and AX, the Invoice Specialist ensures a high standard of customer service, supports billing accuracy, and meets agreed service level agreements (SLAs).
What You Will Do:
Manage inbound invoice-related queries through Salesforce, providing prompt, professional, and accurate responses.
Investigate and resolve invoice discrepancies, credit note requests, rebills, and other billing-related issues.
Process invoice corrections, credit notes, rebills, and manual invoices accurately and within agreed timelines.
Liaise with internal teams to resolve invoicing issues and ensure accurate billing.
Maintain accurate billing records and ensure all actions are documented appropriately.
Support month-end invoicing activities and provide documentation for audit requests as required.
Ensure compliance with internal financial controls, company policies, and relevant procedures.
Provide general administrative support to Finance and carry out other ad hoc duties as required.
What You Bring:
Bachelor’s degree in Finance, Accounting, Business, or a related field preferred.
Equivalent practical experience may also be considered.
2–3 years of experience in invoicing, billing operations, finance administration, or a similar role.
Experience handling customer or stakeholder queries in a case management system such as Salesforce.
Experience processing invoice corrections, credit notes, and rebills in an ERP system such as AX or similar.
Experience working in a high-volume, deadline-driven environment.
Strong understanding of invoicing and billing processes.
High attention to detail and accuracy.
Ability to manage multiple priorities and meet deadlines.
Proficiency in ERP/accounting systems and Microsoft Excel.
What Sets You Apart:
Experience with multi-currency transactions.
Experience in a shared service or customer-facing finance environment.
You'll Be Successful If:
Invoice-related queries are resolved accurately and within SLA.
Invoice corrections, credit notes, rebills, and manual invoices are processed correctly and on time.
Billing records are accurate, complete, and compliant with internal controls.
Customers and internal stakeholders receive timely and effective support.
What's In It For You:
Our success is built on our people. We are committed to creating an environment where everyone feels empowered to be their authentic selves and do their best work. Alongside a supportive and inclusive culture, we offer a range of benefits designed to make work both rewarding and enjoyable:
- Annual company bonus – we celebrate success together and reward both individual contributions and overall business performance.
- Well-being support – access to OpenUp, providing professional psychological support to help you stay healthy and balanced.
- Daily lunch and snacks – shared meals in the office create space to connect, recharge, and strengthen collaboration.
- Learning & development opportunities – access to external training and events, as well as our in-house LEARN platform, offering a wide range of courses and workshops to support your growth.
- Regular team events and socials – fostering connection, collaboration, and a strong sense of community.
Skills Required
- Bachelor’s degree in Finance, Accounting, Business, or a related field
- Equivalent practical experience may be considered
- 2–3 years of experience in invoicing, billing operations, finance administration, or a similar role
- Experience handling customer or stakeholder queries in Salesforce or a similar case management system
- Experience processing invoice corrections, credit notes, and rebills in an ERP system such as AX or similar
- Experience working in a high-volume, deadline-driven environment
- Strong understanding of invoicing and billing processes
- High attention to detail and accuracy
- Ability to manage multiple priorities and meet deadlines
- Proficiency in ERP or accounting systems and Microsoft Excel
- Experience with multi-currency transactions
- Experience in a shared service or customer-facing finance environment
Protolabs Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Protolabs and has not been reviewed or approved by Protolabs.
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Healthcare Strength — Medical, dental, and vision options are broadly available and described as good to excellent. Additional protections like short- and long-term disability and life insurance bolster the overall package.
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Leave & Time Off Breadth — A starting PTO allotment plus paid holidays, along with added wellness and volunteer time, is emphasized, with some roles noting PTO growth over tenure. Paid caregiver leave appears in postings and supports flexibility for life events.
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Retirement Support — A 401(k) with company match and immediate vesting is offered, supporting long-term savings. This foundation is frequently cited alongside core financial benefits as a strong element of total rewards.
Protolabs Insights
What We Do
Protolabs is the world's fastest digital manufacturing source for rapid prototyping and on-demand production. The technology-enabled company produces custom parts and assemblies in as fast as 1 day with automated 3D printing, CNC machining, sheet metal fabrication, and injection molding processes. Our digital approach to manufacturing enables accelerated time to market, reduces development and production costs, and minimizes risk throughout the product life cycle. 3D Printing Our 3D printing service offers a wide selection of materials and technologies to create prototypes and end-use parts with complex geometries and detailed features. With tight process controls, careful design reviews, and extensive quality monitoring, we ensure precise and repeatable 3D-printed parts, every time. CNC Machining We use 3- and 5-axis milling along with turning to machine parts from commercial-grade plastics and metals. Our online quoting system and automated manufacturing process enable us to ship parts within 24 hours, helping customers accelerate development and reduce time to market. Sheet Metal Fabrication Protolabs is an industry leader in quick-turn sheet metal parts for both prototyping and low-volume production. Our digital approach to manufacturing enables us to fabricate sheet metal parts in as fast as 5 days. Additionally, we can support our customers’ development efforts with component assemblies, several finish options, and screen printing. Injection Molding Our injection molding service offers two options—prototyping and on-demand manufacturing—which provide customers a tooling solution that aligns with their project’s requirements. It’s used for quick-turn prototyping, bridge tooling, and low-volume production of up to 10,000+ parts in 15 days or less.
