Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.
As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.
We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.
If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.
Let’s build what’s next, together.
What You'll Do
Ensure strict adherence to local regulatory requirements and internal billing procedures for your assigned region.
Prepare and deliver accurate and timely invoices, ensuring no delays in customer billing cycles.
Maintain continuous communication with customers via email and calls to clarify billing concerns, resolve disputes, and address invoice‑related queries.
Provide customers with billing breakdowns, usage summaries, and any documentation required for smooth payment processing in terms of Portal Uploads, PO process solutions etc.
Actively manage a customer portfolio of at least 350+ large accounts, ensuring consistent accuracy and timely updates.
Maintain correct and up‑to‑date customer details in internal systems like SuperUser or Salesforce.
Conduct usage report reconciliation, prepaid balance reviews, and other revenue‑related checks to ensure correctness of all billing outputs.
Manage and resolve invoice related issues in coordination with internal teams and customers.
Handle internal and external escalations promptly, ensuring professional and solution‑oriented communication.
Work closely with cross‑functional teams (Sales, Delivery Managers, Legal, Finance, etc.) to resolve billing issues and align on customer requirements.
Support continuous improvement initiatives in invoicing processes and O2C operations.
What Makes You a Strong Fit
Advanced English is required for this role
Experience in communicating with clients via email, phone and online meetings
Very good communication and negotiation skills with internal and external stakeholders
Experience in Billing and Billing management
Knowledge of MS Office tools - especially Excel
Demonstrated ability to work both independently and as part of a team
Enthusiasm for learning and adapting to new challenges
Diversity drives connection
Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.
No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.
Read more about our hiring process.
#LI-NA1Skills Required
- Advanced English
- Experience communicating with clients via email, phone, and online meetings
- Strong communication and negotiation skills with internal and external stakeholders
- Experience in billing and billing management
- Knowledge of MS Office tools, especially Excel
- Ability to work independently and as part of a team
- Enthusiasm for learning and adapting to new challenges
Infobip Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Infobip and has not been reviewed or approved by Infobip.
-
Fair & Transparent Compensation — Pay is positioned as aligned to experience and industry standards, supported by regular compensation reviews and a stated equal-pay approach. Clear salary ranges are presented for certain roles, improving comparability for candidates.
-
Equity Value & Accessibility — Equity participation is positioned as broadly available through an employee share ownership plan with eligibility from day one. Company-wide enrollment signals that ownership is intended to be a standard component of total rewards rather than a niche perk.
-
Leave & Time Off Breadth — Time off is portrayed as relatively robust, including sizable vacation, sick time, holidays, and additional leave tied to life events. Extra paid time such as volunteering and recognition days adds breadth beyond baseline PTO.
Infobip Insights
What We Do
HIRING NOW! Infobip helps businesses build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact center solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. We work with large organizations, including seven of the world’s 10 biggest brands, across sales and marketing, operations, human resources, IT and security, and customer service. Our mobile engagement solutions help optimize operational functions, enhance internal and external communications, improve customer experiences, reduce support costs, generate new revenue, and gain a competitive advantage. Whether two-factor authentication for high-tech retailers, emergency alerts for global giants, or mobile-giving solutions for large charities, Infobip offers the scale, service flexibility, reliability, and heritage to provide interactive solutions for today and in the future. Companies choose Infobip for our domain expertise, service flexibility, demonstrated performance and reliability, global scale, and corporate maturity.
Why Work With Us
We work with some of the biggest enterprises in the world to make their customers’ lives better. But we’re small enough that every person counts. We’ve got a passion for our technology to rival any start-up. Our people are the best and most professional in the world. But we’re a suits-and-bureaucracy free zone.
Gallery
