Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.
JOB DESCRIPTION
Job Title:
Coordinator
Team:
Invoicing
Reports To:
Team Leader
OVERVIEW: The position of Invoicing Coordinator consists of being responsible to produce and dispatch correct invoices to customers within the assigned geographic area and/or customer portfolio according to established procedures.
Key Responsibilities & Tasks:
- Complete a basic check on all invoices including delivery note, products and quantities supplied, prices, charges, discounts, etc…
- Liaise with the respective Customer Services regarding missing customer terms and prices and with the supply chain for missing or doubtful delivery notes, quantities, costs and charges
- Match the relevant delivery receipt note to the invoice when applicable
- Match the relevant supporting documents for cylinder invoices
- Coordinate and control dispatch of electronic invoices to assigned customer portfolio as per guidelines provided by Customer Services and within the set performance timeframe
- Send manual invoices to printer in local Customer Services as soon as the invoices are correct and ready for dispatch in order to minimize the invoice lay days
- Provide first point of contact for Customer Services regarding missing invoices and copy invoice requests
- Escalate directly to respective Customer Services on problems related to electronic invoices dispatch failure and late invoices /delivery receipt notes.
- Follow up complaints/ non compliances through improvement/complaint system in place.
Qualifications, Requirements and Additional Preferences
- Diploma / Degree Holder
- Has 2 to 4 years of related work experience
- Good understanding about nature of the job, process and other related tasks
- Problem Solving- Ability to solve minor issues in daily routines
Skills and Competencies
Language Skills
- Good Business English writing and speaking skills (able to express thoughts using the good common English phrases)
Computer Skills
- MS Excel - Tables & Formatting/Conditional Formatting/Data Tables & Excel Shortcuts
- MS outlook / Email - Able to write both formal and informal emails clearly
- Basic knowledge of ERP system / Office 365
Individual Competencies
- Ability to perform the tasks assigned to them independently or with minimum supervision
- Attention to Detail
- Quick Learner
- Committed and Able to deliver
- Team Player - Able to collaborate with team members, Be flexible and positive attitude
- Achieve monthly KPI targets set by the management team
-Maintain Error Ratio -1%
-Lay days
-Individual Productivity
-Handling Days
-Response Time
#WSS
Skills Required
- Diploma or degree
- 2 to 4 years of related work experience
- Good understanding of invoicing processes and related tasks
- Problem-solving ability for minor daily issues
- Good business English writing and speaking skills
- MS Excel skills, including tables, formatting, conditional formatting, data tables, and shortcuts
- Microsoft Outlook and clear formal and informal email writing
- Basic ERP system and Office 365 knowledge
- Ability to work independently with minimal supervision
- Attention to detail
What We Do
Founded in Norway in 1861, Wilhelmsen is a global maritime industry group. With the world's largest maritime network on call 24/7, our people can deliver products and services on the ground practically anywhere you have ships, or maritime related industries. We make the maritime industry spin. Committed to shaping the maritime industry, we’re also developing new opportunities and collaborations in renewables, zero-emission shipping, and marine digitalisation. Supporting a diverse and inclusive workplace, with thousands of colleagues in 57 countries, we take innovation, sustainability, and unparalleled customer experiences one step further. We are Wilhelmsen. Because of our heritage and our ambitions for the future, we aspire to be the leading enablers of global trade
