Job Summary:Under moderate supervision, the Business Solutions Invoicing and Reconciliation Manager is responsible for overseeing the invoicing, collection, and reconciliation of payments received for Business Solutions group accounts.
The Business Solutions Invoicing and Reconciliation Manager’s main duties include hiring and training employees and managing their team in the day-to-day performance of their duties with a primary focus on account reconciliation through the balancing and application of group client payments as well as past due account management.
The Business Solutions Invoicing and Reconciliation Manager is responsible for directing teams to develop, execute and complete assignments. This role will evaluate their department’s current performance metrics and will develop plans, goals, and strategies to help improve these metrics. The Business Solutions Invoicing and Reconciliation Manager organizes team roles and evaluates employee performance. This position requires flexibility to work various shifts as needed and will be a partner with the Business Solutions Directors and VP team in managing resources in real time.
The Business Solutions Invoicing and Reconciliation Manager will have the ability to motivate and coach employees, plan and develop projects, and make operational and process decisions. This role will also have organization and delegation skills, exceptional attention to detail, time management, and creative problem-solving skills.
Responsibilities:
Performance Outcomes
Invoicing Management
- Oversee the preparation and issuance of invoices for employee benefit group accounts.
- Ensure all invoices are accurate, timely, and in compliance with company policies and contractual agreements.
- Monitor invoicing processes to identify and resolve discrepancies promptly.
Payment Collection
- Supervise the collection of payments from clients, ensuring timely receipt and proper recording.
- Develop and implement strategies to improve the collection process and reduce outstanding balances.
- Address and resolve any payment-related issues with clients and internal stakeholders.
Reconciliation
- Oversee the reconciliation of accounts receivable, ensuring all payments are accurately applied and discrepancies are resolved.
- Collaborate with others to ensure seamless integration of payment data into financial reports.
People Management
- Accomplish department objectives by monitoring progress and ensures a high degree of team effectiveness
- Ensure information is properly shared and available to enforce policies, procedures, and productivity standards
- Communicate job expectations to staff
- Coach, counsel, and provide feedback
- Develop self and others- focusing on constant improvement
- Maintain quality service by enforcing quality and service standards
- Analyze and resolve quality and service concerns
- Receive escalated calls from team members
- Facilitate the constructive resolution of conflict, encourage cooperation, diversity, and teamwork to build a successful, cohesive unit within the organization
- Understand customer needs and expectations
Procedures and Systems
- Recommend system or process improvements to improve overall service provided
- Contribute to overall team effort by assisting with special projects and interactions with peers.
- Provide frequent status and progress reports on a weekly basis to Director
- Other duties as assigned, including but not limited to, account research and follow-up, special projects, etc.
Additional Information:
Education, Knowledge, and Experience
- High school diploma or GED or equivalent; some college preferred
- Has met or exceeded performance expectations in previous positions
- Extensive Leadership or LegalShield experience
- Proficient in Word, Excel, and PowerPoint
- Basic knowledge of computer applications including but not limited to System I, Talkdesk, Sharepoint
- Strong written and verbal communication/presentation skills
- This position requires the ability to manage relationships both internally across the company and externally.
- Ability to coach employees effectively
- Ability to adapt to change
- Results driven self-starter with a high level of initiative
- Must maintain a high level of confidentiality with employee records, projects, and other company restricted information.
- An ability to handle multiple deadlines, while working independently and maintaining a high degree of attention to detail, organization, accuracy, and sense of urgency.
- Requires an individual with a positive professional attitude who can successfully demonstrate the ability to perform and provide results in a fast-paced environment while working individually or as a part of a team to meet strategic objectives.
FLSA Status
This is an exempt position.
Physical Requirements/ Work Environment
The work environment characteristics and physical demands described here are representative of these an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Employee must be able to sit or stand for extended periods of time. Employee may be expected to lift and carry or otherwise move 20 pounds occasionally. Employee can work at the computer or other sedentary tasks for extended periods. Employee can conduct duties discreetly and impartially. Employee has regular and predictable attendance and punctuality with the ability to work on critical business days as deemed necessary, including some evenings and weekends.
Location:Ada
Department:9340 Business Solutions Services
Time Type:Full time
Commitment to Equal Opportunity
PPLSI conforms to all the laws, statutes, and regulations concerning equal employment opportunities. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, and basis of disability or any other federal, state or local protected class. We prohibit retaliation against individuals who bring forth any concerns, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any concerns or otherwise oppose discrimination.
If you require a reasonable accommodation to complete the application process, please contact Human Resources at: [email protected].
What We Do
We create services that protect and empower people. Our vision is to build a better world where access to justice and security is equal for every human — regardless of gender, race, orientation, education, social status, or personal wealth. PPLSI enables everyone to pursue their life – to worry less and live more – without the fear that a legal or privacy issue might bring it all crashing down.
Our Mission
PPLSI protects and empowers people with the tools and services needed to affordably live a just and secure life.
Real Impact
PPLSI is making a difference in the lives of our members. Through affordable legal services, we recovered and saved our members over $22 million in 2020. With our privacy and identity theft protection services, we saved our members an additional $5,000,000. With more than 1.8 million family members and 100,000 small business members, PPLSI brands provide access to technology and professional experts to make life better.
Disrupting Justice
We innovate and disrupt the traditional legal system – an expensive, complicated, and time-consuming system to make legal access simple, easy and affordable.
In the same way that Uber forever changed the transportation industry, Amazon created a new way to shop for everyday goods and Netflix changed how people consume TV shows and movies; PPLSI is the disruptive force providing millions of people with access to the legal and identity protection services they deserve.