About the Role
The Invoicing and Collections Specialist works closely with the Billing team to lead the day-to-day cash cycle, which includes billing, invoicing, payment application, and collections. You will also work closely with the Sales Operations Deal Desk team to provision customer licenses and to review sales deals, including upgrades, downgrades, and new customers. The ideal candidate has a strong background in billing and collections and enjoys working in a challenging and fast-paced environment.
Location- Berlin, Germany
What You'll be Doing
- Responsible for managing subscriptions, establishing recurring and usage billing processes, initiating manual discounts and invoice adjustments, and handling billing discrepancies and disputes
- Pursue customer collections on a daily basis with an emphasis on providing a high level of customer service
- Run daily check deposits
- Process customer credit card payments as needed
- Oversee the full cycle payment process in NetSuite (applying payments, depositing payouts, and bank reconciliations)
- Generate and send customer statements monthly
- Be proactive in resolving customer cases
- Reconcile receivables balance/ unpaid invoices
- Verify validity of account discrepancies by obtaining and investigating information from sales, customer service departments, and from customers
- Resolve collections by examining customer payments, plans, payment history, credit line
- Support the month-end close reporting requirement related to A/R, deferred revenue and bad debt
- Learn internal processes and wokrflows to assist the Sales team with questions or concerns
- Other duties as needed
About You
- Proficient in Excel, as well as relevant software including NetSuite, Stripe and Salesforce
- Exceptional interpersonal skills and ability to build relationships
- Outstanding written and oral communication skills with a customer service mindset
- Able to prioritize and balance multiple tasks with excellent time management skills
- Extremely trustworthy, able to handle highly confidential information with discretion
- 3-5+ years experience in invoicing and collections, preferably with 2-3+ years of accounting/ finance-related experience with a SaaS company
- High volume invoicing and collections is a plus
- Bachelor's degree in Accounting or Finance is a plus
About Us
NinjaOne automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than 20,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. NinjaOne is #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management.
What You'll Love
- Our flexible working hours with hybrid office options enable you to successfully balance your personal life and your job
- Grow personally and professionally with one of the fastest growing companies
- Enjoy your lunch covered by NinjaOne 3 times/week at the office
- Access to our Corporate Benefits Platform (with discounts for brands such as Expedia, FitX, Zalando and many more)
- Develop your skills through our renowned training platform
- Receive competitive compensation
- Collaborate with a curious, kind, international and intercultural workforce
- Enjoy your work environment with its location in the heart of Berlin, directly at the Alexanderplatz (close to all transit)
Additional Information
This position is NOT eligible for Visa sponsorship.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
Are you already interested? We would love to get to know you! Follow the link and submit your application. We can't wait to see you at NinjaOne.
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What We Do
NinjaOne automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than 20,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. NinjaOne is #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management.
Why Work With Us
NinjaOne is proud to be an independent, founder-led company. NinjaOne is filled with passionate, driven people of all backgrounds. We’re proud to celebrate our differences and build a company based on integrity, inclusion, and acceptance. We invest in our staff and implement a policy of transparency with a flat organizational structure.
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