About Us
Full Potential Solutions (FPS) is a performance-based outsourcing firm headquartered in Boston, MA, with operations in Waltham, MA; Manila and Davao, Philippines; Chennai and Pune, India; and Bogota, Colombia. We employ the best people, processes, and proprietary technology available to deliver multichannel solutions for our clients and provide fulfilling careers for our employees.
We invest in our people and put culture first because we believe that happy, fulfilled teams achieve great things! By putting people first, we drive breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental, and vision benefits, and the opportunity for high-potential career growth with a fast-growing company. We are committed to creating a culture where our people can succeed and reach their full potential.
Our Core Values:
Integrity - Do what’s right for everyone: clients, shareholders, partners, and colleagues. TEAM is more important than self to create an atmosphere of mutual respect.
Excellence - Deliver exceptional client results, reward and recognize performance, and be in a relentless pursuit for improvement. Make your work and your goals personal.
Accountability - Act like an owner. Take pride in your work.
Grace - Respect and appreciate differences. Care for one another and embrace humility.
Our Mission: To create conditions wherein people thrive
Position Summary
The Invoice Management Analyst supports the Corporate Advance function through technical and operational assistance for ICE Invoice Management (IM) systems, invoice workflows, fee codes, business rules, reporting, and issue resolution. This role works under leadership guidance to help ensure invoice management processes, classification rules, and system controls are accurate and functioning effectively.
This role operates within Corporate Advance and mortgage servicing operations, supporting the accurate classification, control, and recovery of servicing-related expenses. The Analyst performs routine monitoring, assists with issue resolution, maintains documentation, and supports reporting and control activities.
Key Responsibilities
Provide day-to-day support for ICE Invoice Management workflows, fee codes, and system processes.
Assist with maintenance of fee codes, classification logic, routing rules, and system data.
Research and help resolve invoice issues such as coding errors, workflow exceptions, and system rejects.
Support identification and documentation of system issues, rule gaps, and classification discrepancies.
Assist with testing and validation of system updates, rule changes, and enhancements.
Maintain documentation for fee codes, business rules, testing results, and issue tracking.
Support control monitoring activities, including reviewing exceptions, aging items, and data quality issues.
Prepare recurring reports including KPI dashboards, exception reports, and basic trend analysis.
Assist with root cause analysis and tracking of issue resolution and remediation efforts.
Coordinate with internal teams to track and follow up on system tickets and issues.
Identify opportunities for process improvement and increased efficiency.
Serve as a resource for basic questions related to invoice workflows and reporting.
Qualifications
High school diploma required; Associate’s or Bachelor’s degree preferred.
3-5 years of mortgage servicing, operations, or related experience preferred.
Expert experience with ICE Invoice Management (IM), MSP
Strong understanding of invoice processing, data entry, or financial operations.
Ability to manage multiple priorities, meet deadlines, and escalate issues appropriately.
Strong attention to detail and ability to work with data accurately.
Intermediate Excel skills (sorting, filtering, basic formulas).
Ability to research issues and follow established processes for resolution.
Strong organizational and time management skills.
Effective communication skills and ability to work in a team environment.
Benefits
Paid Time Off (PTO)
Medical, Dental & Vision
Employee Assistance Program
Flexible Spending Account
Health Savings Account
Paid Holidays
Company paid Life Insurance
Matching 401(k) Plan
Additional Notes
The job requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description is not an inclusive list of all duties and responsibilities of this position. Incumbents will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Selene reserves the right to amend and change responsibilities to meet business and organizational needs.
Skills Required
- High school diploma
- Associate's or Bachelor's degree
- 3-5 years mortgage servicing, operations, or related experience
- Expert experience with ICE Invoice Management (IM) and MSP
- Strong understanding of invoice processing, data entry, or financial operations
- Intermediate Excel skills (sorting, filtering, basic formulas)
- Ability to manage multiple priorities, meet deadlines, and escalate issues appropriately
- Strong attention to detail and accuracy with data
- Ability to research issues and follow established resolution processes
- Strong organizational and time management skills
- Effective communication skills and ability to work in a team environment
What We Do
Full Potential Solutions (FPS) is a new kind of performance-based outsourcing firm that puts culture and employees first, because we believe that happy, fulfilled teams accomplish great things. FPS develops comprehensive multichannel solutions for our partners to drive breakthrough business results. With a focus on increasing customer lifetime value and reducing acquisition costs for large brands, FPS couples the best people with our proprietary analytics and technology to implement effective strategies so our partners can reach their full potential. We develop and implement programs leveraging voice, email, and chat, coupled with direct mail and analytics to improve and optimize: sales / customer acquisition, lead generation, customer care, up-selling, retention and tech support. Our Culture We’re a group of trailblazers and doers. We love knocking down a complex problem and finding a solution. We challenge each other every day to perform our best, and take care of each other while doing it. At FPS, we are committed to creating an exciting culture of collaboration, innovation, leadership and fun. We take the time to invest in our people, providing them with comprehensive tools and training, and develop fulfilling paths for long-term career growth. Our team operates according to four core values that govern everything we do! - Integrity: Do what’s right and put team before self. - Excellence: Deliver exceptional results and reward performance. - Accountability: Take ownership and pride in our work. - Grace: Respect and appreciate one another; make your work personal! Interested? We're Hiring! We’re looking for smart, driven and talented people at all levels to join our rapidly growing team here in Kansas City, Missouri, USA, Waltham, Massachusetts, USA, Manila, Philippines and Chennai, India.
