Investor Services Manager

HedgeServ is a leading global fund administrator with more than $450 billion in assets under administration across all investment vehicles including Hedge Funds, Private Equity Funds, UCITS, Hybrid Credit Managers, Funds of Funds and Managed Account Platforms. We optimize our clients’ experience using unique proprietary technology coupled with robotic process automation, intuitive digital programs powered by machine learning, and enhanced by an extensive proprietary transaction data set. HedgeServ’s entrepreneurial and innovative spirit cultivates a productive and agile environment enabling its team to anticipate clients’ needs and consistently deliver solutions in real time. Led by the most experienced team of industry experts, HedgeServ with 1,500+ professionals around the globe expertly provides customizable solutions for their clients’ risk, portfolio management, middle office, investor relations, accounting, regulatory, compliance, and tax services. Since its inception in 2008, HedgeServ has received numerous accolades, including Top Overall Administrator and #1 rankings for Fund Accounting, Reporting & Reporting Technology, Client Service, Investor Services, Alternative Fund Expertise, and Regulatory Expertise.

HedgeServ is a progressive company with continuously evolving ways of working to ensure a future-focused mindset. Our employees benefit from a robust career development framework and clear learning paths which outline career trajectory, training and progression plans. HedgeServ supports employees through a variety of offerings, including remote and hybrid working arrangements, and fully paid comprehensive health and well-being benefits. HedgeServ was recognized as a Next Gen employer by RippleMatch on its list of 100 top workplaces for Generation Z for 2022. HedgeServ operates 13 offices in the United States, Grand Cayman, Ireland, Poland, Bulgaria, Luxembourg, Philippines and Australia.

Job Description

Located in our Dallas, Raleigh and New York offices and reporting directly to the Director of the Investor Services team, the role and responsibilities for this position will be as follows:

• Managing a team of supervisors and administrators responsible for providing the full suite of investor services to the clients assigned to that team. 

• The team will be responsible for

• processing investor transactions in client funds, including investor due diligence to satisfy applicable AML/KYC requirements

• Preparation, review and distribution of all investor reporting, including monthly account statements, transaction confirmations and performance reports.

• Reconciling fund bank accounts daily and processing applicable money movements from such accounts as authorised by the client.

• Managing external client relationships and internally establishing effective working relationships with other departments within the company.

• Ensuring all client communication is accurate and timely and consistent with applicable service level agreements

• Assisting with the initialization and transitioning of new clients, including document review and bank account opening.

• Participating in presentations to new clients, as requested.

• Responding to ad hoc client and investor queries

HedgeServ operates a client-focused structure which provides a wide range of experience for all levels of employee. As such the successful candidate should be flexible and willing to adapt.

Education                             

Accounting, Finance, Legal or Business Degree.  Min. 3.0 GPA

Skills                      

• Strong verbal and written communication skills

• Strong analytical and problem-solving skills

• Ability to work effectively both within a team structure and individually.

• Strong interpersonal skills

• Good initiative tempered with identifying when escalation is required.

• Strong systems, product and process knowledge

• Reliable and Dependable

• Approachable

• Committed

• Ability to positively influence team morale

• Demonstrate leadership skills

• Act as a role model for HedgeServ

Work Experience                

Minimum of 5 years’ experience working in a Hedge Fund Administration Firm at a senior level with at least 3 of

those at Manager level. Alternative Hedge Fund and Private Equity experience may be considered.